Job summary
Job post source
This job is directly from Mytech Partners
Job overview
The Service Desk Engineer III at Mytech Partners provides expert-level IT support for complex client issues, ensuring productivity and maximizing IT investment value, while mentoring junior staff.
Responsibilities and impact
The role involves delivering advanced technical support for hardware, software, and network issues, following support processes, diagnosing and resolving complex problems, mentoring lower-level staff, and recommending solutions during client evaluations and onboarding.
Compensation and benefits
The position offers a salary range of $60,000 to $80,000 per year, with benefits including fully covered medical, dental, and vision insurance for employees, paid life and disability insurance, 12 vacation days, 6 sick days, volunteer time, a professional development plan, 401k with company match, and profit sharing.
Experience and skills
Candidates must have at least 5 years of experience in network infrastructure support and implementation, with strong knowledge of SMB infrastructure and technologies like Windows platforms, Active Directory, networking (HP and Cisco), Exchange, SQL, VMware, and cloud solutions; preferred skills include troubleshooting using the OSI model, mentoring experience, strong communication, and relevant certifications such as MCSA, MCSE, CCNA, and VCP-DCV.
Career development
The job includes a professional development plan to support ongoing learning and growth within the company.
Work environment and culture
Mytech Partners promotes a dynamic technical environment with a rapidly expanding customer base, emphasizing strong interpersonal skills, teamwork, and responsiveness to management and clients.
Company information
Mytech Partners is an IT service company focused on providing expert technical support and solutions to clients, with a commitment to professional development and comprehensive employee benefits.
Job location and travel
The position is located in New Brighton, MN, with no specific mention of remote work or travel requirements.
Unique job features
The role includes responsibilities as an escalation point for difficult technical issues and emergency support, involvement in client technical evaluations and onboarding, and opportunities to mentor and train junior team members.
Company overview
Mytech Partners is a technology solutions provider specializing in IT services, managed services, and consulting for businesses. They generate revenue by offering comprehensive IT support, cloud services, cybersecurity solutions, and strategic technology consulting to enhance business operations. Founded in 2000, Mytech Partners has built a reputation for delivering reliable and innovative technology solutions tailored to client needs. Their commitment to customer satisfaction and continuous improvement has established them as a trusted partner in the tech industry.
How to land this job
Tailor your resume to emphasize your 5+ years of experience supporting network infrastructure and your proficiency with technologies like Windows Server, Active Directory, Cisco and HP networking equipment, VMware, and Microsoft Cloud solutions as outlined in the job description.
Highlight your ability to troubleshoot complex technical issues using proper methodologies such as the OSI model and your experience mentoring junior technical staff to demonstrate leadership and advanced technical skills.
Apply through multiple platforms including Mytech Partners' corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the Service department at Mytech Partners on LinkedIn; start conversations by referencing recent company news, asking about team culture, or inquiring how they handle complex escalations to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory,' 'Cisco Switch Configurations,' 'VMware,' 'O365,' 'troubleshooting methodology,' and 'mentoring' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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