Job summary
Job post source
This job is directly from American Medical Response
Job overview
The Supervisor Dispatch Communications role at American Medical Response leads and oversees the Communication Center team to ensure efficient emergency medical dispatch operations, impacting community care and company success.
Responsibilities and impact
The supervisor manages daily shift operations, deploys and coaches team members, ensures compliance with standards, handles escalated calls, manages scheduling and payroll, collaborates on performance improvements, and leads training and development.
Compensation and benefits
The starting salary ranges from $75,000 to $85,000 with benefits including health insurance and retirement plans as indicated on the company's benefits page.
Experience and skills
Requires 2-3 years of customer service or call center experience, preferably with leadership experience and emergency management background; high school diploma required, associate's degree preferred; skills include leadership, conflict resolution, problem solving, and proficiency with dispatch software and MS Office.
Career development
Opportunities include leadership education, coaching, and participation in operational planning and performance improvement initiatives to support professional growth.
Work environment and culture
The company promotes a positive, values-driven work environment emphasizing integrity, teamwork, innovation, vigilance, ownership, and community citizenship within an on-site call center setting.
Company information
American Medical Response is part of Global Medical Response, employing over 38,000 people worldwide, providing emergency and patient relocation services, fire services, healthcare solutions, and disaster response.
Team overview
The candidate will join the Communication Center team, reporting to the Senior Manager of Communications and collaborating with operations personnel, leadership, and external agencies.
Job location and travel
This is an on-site position in a call center environment requiring 12+ hour rotating shifts including weekends and holidays, with no remote work option.
Unique job features
The role involves leadership in a high-pressure emergency dispatch environment with opportunities to influence operational improvements and team performance, requiring calm decision-making and adherence to National Incident Management System training.
Company overview
American Medical Response (AMR) is a leading provider of emergency medical services (EMS) and medical transportation in the United States. They offer a range of services including emergency response, non-emergency transport, and managed transportation solutions. AMR operates through a network of over 6,600 communities nationwide, employing highly trained paramedics and EMTs. Founded in 1992, AMR has grown through strategic acquisitions and partnerships, becoming a key player in the EMS industry. Revenue is primarily generated through service contracts with municipalities, healthcare facilities, and insurance reimbursements.
How to land this job
Tailor your resume to highlight leadership experience in customer service or call center environments, emphasizing your ability to supervise teams, manage operations, and maintain high performance standards as described in the job summary.
Focus on showcasing skills in crisis management, decision-making under pressure, and familiarity with Computer Aided Dispatch and MS Office Suite, as these are critical for this supervisory role at American Medical Response.
Apply through multiple channels such as the American Medical Response corporate careers site, LinkedIn, and other job boards to maximize your application visibility for the Supervisor Dispatch Communications position.
Connect on LinkedIn with current Communications Supervisors or Managers at American Medical Response; use ice breakers like commenting on their recent posts about emergency services, or asking about how they foster teamwork and operational excellence in their center.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Communication Center operations,' 'leadership,' 'Emergency Medical Dispatch (EMD),' 'performance metrics,' and 'crisis management' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, locate multiple application portals, and identify relevant LinkedIn contacts to network with, allowing you to focus your time on interview preparation and skill enhancement.
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