Job summary
Job post source
This job is directly from Conifer Health Solutions
Job overview
The Client & Performance Experience Director at Conifer Health Solutions leads client performance and experience initiatives, driving operational improvements and strategic leadership to enhance client satisfaction and organizational performance.
Responsibilities and impact
The role involves liaising between clients and operations, managing performance metrics, leading national projects, developing action plans to address deficiencies, reporting performance to client leadership, and overseeing client deliverables and issue resolution.
Compensation and benefits
The salary ranges from $104,624 to $156,957 annually, with eligibility for a 10%-25% annual incentive bonus, potential sign-on and relocation bonuses, and benefits including medical, dental, vision, disability, life insurance, 401k with up to 6% employer match, paid time off, holidays, and various voluntary benefits.
Experience and skills
Candidates should have 8-10 years of revenue cycle management experience, a 4-year degree in business or related fields, strong analytical and communication skills, project management experience, and knowledge of acute care hospital revenue cycle processes and market trends.
Career development
The company offers leadership opportunities and resources to advance careers in healthcare services, emphasizing professional growth through impactful roles and projects.
Work environment and culture
Conifer Health Solutions values innovation, collaboration, and client-focused service within a healthcare environment, offering a mix of office and hospital settings with some travel required.
Company information
Conifer Health Solutions, part of Tenet and Catholic Health Initiatives, has over 30 years of healthcare expertise, serving clients nationwide to improve financial and clinical performance and transition to value-based care.
Team overview
The Director works with regional client service leaders, Conifer Client Delivery leadership, and operational teams, coordinating across multiple service lines and client locations.
Job location and travel
The position involves regular office work and visits to hospitals or medical centers, with about 25% travel required.
Unique job features
This leadership role is distinguished by its high visibility, impact on client and operational performance, and responsibility for national projects and strategic client relationship management.
Company overview
Conifer Health Solutions is a healthcare services company specializing in revenue cycle management, value-based care, and patient communications. They generate revenue by offering services that help healthcare providers enhance financial performance, improve patient engagement, and navigate complex regulatory environments. Founded in 2008 as a subsidiary of Tenet Healthcare, Conifer has grown significantly, managing billions in net patient revenue annually and serving hundreds of hospitals and healthcare entities across the United States. Their expertise in data-driven solutions and strategic partnerships positions them as a leader in healthcare management services.
How to land this job
Position your resume to highlight leadership in client performance management and experience with revenue cycle processes, emphasizing your ability to serve as a strategic liaison between clients and operations at Conifer Health Solutions.
Focus on showcasing skills in project management, cross-functional collaboration, and data-driven decision-making, particularly your experience improving client performance metrics and managing national initiatives.
Apply through multiple channels including Conifer Health Solutions' corporate career site, LinkedIn, and relevant healthcare job boards to maximize your application reach.
Connect with professionals in Conifer’s Client Delivery and Performance teams on LinkedIn; initiate conversations by referencing recent Conifer projects, asking about client engagement strategies, or expressing interest in how they drive operational improvements.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client performance,' 'revenue cycle management,' 'project management,' 'strategic leadership,' and 'operational performance' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections to network with, freeing up your time to prepare for interviews and refine your candidacy.
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