Job summary
Job post source
This job is directly from Veradigm
Job overview
The Salesforce Business Analyst role at Veradigm focuses on leveraging Salesforce Service Cloud to support scalable growth and enhance customer experiences in healthcare technology.
Responsibilities and impact
The analyst will liaise between business and IT teams, gather and document requirements, translate workflows into technical specs, collaborate with developers, lead testing and training, maintain documentation, monitor platform performance, and communicate with stakeholders.
Compensation and benefits
Veradigm offers a comprehensive compensation and benefits package including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.
Experience and skills
Candidates need an active Salesforce Administrator Certification, 3+ years Salesforce experience with Service Cloud, strong communication and analytical skills, familiarity with Agile, and preferred healthcare industry experience.
Career development
Veradigm supports professional growth with tools and flexibility, promoting a culture of learning and development through various programs and opportunities.
Work environment and culture
Veradigm values diversity, inclusion, and equal opportunity, fostering a dynamic, open community focused on healthcare innovation and collaboration.
Company information
Veradigm is a healthcare technology company focused on data-driven solutions using AI and analytics to improve healthcare outcomes for providers, life sciences, and patients.
Job location and travel
This is a remote position, allowing work from anywhere within the United States or Canada with legal work authorization.
Application process
Applicants must apply through Veradigm's official corporate site and be legally authorized to work in the US or Canada; verification is required.
Unique job features
The role involves working with cutting-edge Salesforce Service Cloud features and call center integrations in a healthcare-focused environment, emphasizing innovative AI-driven healthcare solutions.
Company overview
Veradigm® is a healthcare technology company focused on providing innovative solutions to improve patient care and streamline clinical workflows. They generate revenue by offering a suite of software products and services, including electronic health records (EHR), practice management tools, and data analytics platforms to healthcare providers, payers, and life sciences companies. Originally part of Allscripts, Veradigm® was rebranded to better align with its mission of transforming health through actionable insights and integrated technology solutions. Their history of leveraging data to enhance clinical outcomes and operational efficiency is crucial for candidates to understand.
How to land this job
Tailor your resume to highlight your expertise with Salesforce Service Cloud features such as Omni-Channel Support, chat, messaging, portals, and call center integrations like Vonage or NVM to align with Veradigm's focus on scalable healthcare solutions.
Emphasize your experience translating complex business requirements into technical specifications, your collaboration with cross-functional teams, and your ability to lead testing cycles and user adoption initiatives, as these are key responsibilities in the role.
Apply through multiple channels including Veradigm's official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current Salesforce Business Analysts or team members in Veradigm's technology or healthcare analytics divisions on LinkedIn; use ice breakers like referencing their recent Salesforce Service Cloud projects or expressing enthusiasm about Veradigm’s mission to transform healthcare with AI and data-driven solutions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Salesforce Service Cloud,' 'Omni-Channel Support,' 'call center integrations,' 'business requirements,' 'UAT,' and 'Agile methodologies' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time and energy on preparing for interviews and refining your skills.
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