Job summary
Job post source
This job is directly from Western Governors University
Job overview
The Military and Veterans Benefits Specialist at Western Governors University administers military-related benefit programs to support student veterans, ensuring accurate benefit processing and compliance with regulations.
Responsibilities and impact
The role involves managing military benefit programs, preparing attendance certifications, liaising with military entities and students to resolve benefit issues, maintaining records, and communicating benefit information to students and university personnel.
Compensation and benefits
The salary range is $20.33 to $29.51 per hour, with eligibility for bonuses, comprehensive health insurance, retirement plans, paid time off including holidays and parental leave, and discounted tuition at WGU.
Experience and skills
Requires a high school diploma or GED and at least 2 years of experience in financial aid or a similar customer service environment; preferred qualifications include knowledge of tuition assistance programs, experience with Excel, and familiarity with Banner or Salesforce systems.
Work environment and culture
WGU promotes a diverse, student-focused work environment committed to expanding access to education and values professionalism, confidentiality, and effective communication.
Company information
Western Governors University is an online, competency-based university focused on expanding access to higher education with recognition from academic and industry leaders.
Application process
Applications must be submitted online; internal employees apply through the internal job board in Workday; accommodations are available for applicants with disabilities via the Talent Acquisition team.
Unique job features
The position offers the opportunity to work in a mission-driven university environment supporting military students with benefits administration and requires participation in VA and SAA workshops to stay current on regulations.
Company overview
Western Governors University (WGU) is an accredited online university that offers competency-based education, primarily targeting working adults seeking to advance their careers through flexible learning. Founded in 1997 by a group of U.S. governors, WGU makes money through tuition fees, which are charged at a flat rate per term rather than per credit hour, making it cost-effective for students to accelerate their studies. The university is notable for its innovative approach to higher education, emphasizing mastery of skills and knowledge over traditional classroom time, and has grown significantly, serving tens of thousands of students across the United States.
How to land this job
Position your resume to highlight your experience or knowledge in administering military-related benefit programs, emphasizing attention to detail and strong organizational skills.
Focus on showcasing your ability to communicate effectively with students, military entities, and internal teams, as well as your proficiency in managing records and certifications related to military benefits.
Apply through multiple channels including Western Governors University’s official corporate website and LinkedIn, ensuring you increase your visibility and chances for consideration.
Connect with current employees in the Military Support Department or related divisions at Western Governors University on LinkedIn using ice breakers like asking about recent VA workshops they attended or inquiring about how the team handles challenges in benefit administration.
Optimize your resume for ATS by incorporating keywords such as 'military benefits administration,' 'attendance certification,' 'VA liaison,' 'student support,' and 'records management' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and other job search activities.
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