PG Forsta

VP, Product-Member Experience

CHICAGO, ILPosted 17 days ago

Job summary

  • Job post source

    This job is directly from PG Forsta

  • Job overview

    The VP, Product-Member Experience at PG Forsta leads the Member Experience product strategy and execution for Payer customers, driving business growth and product innovation within the company.

  • Responsibilities and impact

    The VP will collaborate with cross-functional leaders to plan and prioritize objectives, develop and execute growth strategies, manage product roadmaps for regulatory and non-regulatory programs, and support sales and marketing efforts to achieve revenue targets.

  • Compensation and benefits

    The position offers a base salary range of $175,000-$250,000, a competitive benefits package, and eligibility for discretionary bonuses or commissions based on performance.

  • Experience and skills

    Candidates should have 10+ years in product management within the Payer space, deep expertise in regulatory programs like HOS and Medicare CAHPS, experience with SaaS products, strong data analytics skills, and the ability to lead cross-functional teams.

  • Career development

    The role offers opportunities to work closely with senior leadership and cross-functional teams, contributing to strategic business growth and innovation, fostering professional growth in a collaborative environment.

  • Work environment and culture

    PG Forsta values collaboration, continuous learning, innovation, and putting human experience at the center of their work, fostering a diverse and inclusive workplace culture.

  • Company information

    PG Forsta is a leading experience measurement and data analytics company serving complex industries globally, with roots in U.S. healthcare and a mission to empower organizations through insights and technology.

  • Team overview

    The VP will work closely with the Chief Product Officer, General Manager, and other senior leaders across product, marketing, engineering, and sales teams to drive the Member Experience business unit.

  • Unique job features

    The role uniquely combines deep industry expertise in Payer regulatory programs with leadership in SaaS product innovation and cross-departmental collaboration to drive market growth and customer satisfaction.

Company overview

PG Forsta is a leading provider of customer experience and market research technology solutions. They specialize in offering advanced survey and feedback tools that help businesses gather, analyze, and act on customer insights. The company generates revenue through subscription-based software services and customized research solutions. PG Forsta was formed through the merger of Confirmit and FocusVision, combining decades of expertise in data collection, analysis, and visualization. This strategic merger has positioned PG Forsta as a key player in the industry, known for its innovative approach to understanding and improving customer experiences.

How to land this job

  • Tailor your resume to emphasize your leadership experience in product management within the Payer healthcare space, highlighting your expertise in Member Experience solutions and regulatory programs such as HOS, Medicare CAHPS, and HEDIS CAHPS.

  • Showcase your strategic abilities in driving product growth, go-to-market planning, and cross-functional collaboration with senior leaders like GM, CPO, and CMO to align product roadmaps with business objectives.

  • Apply to the VP, Product-Member Experience role through multiple platforms including PG Forsta’s official corporate website, LinkedIn, and relevant healthcare and product management job boards to maximize your application visibility.

  • Connect on LinkedIn with PG Forsta’s Payer business unit leaders and product team members; open conversations with ice breakers like asking about recent product innovations or sharing your enthusiasm for their mission to improve Human Experience in healthcare.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'Member Experience,' 'Payer regulatory programs,' 'product strategy,' 'SaaS,' and 'cross-functional leadership' to ensure it passes initial automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify the best application channels, and discover relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and strategic networking.

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