Job summary
Job post source
This job is directly from 21CS
Job overview
The Support Engineer II at 21st Century Software is essential for ensuring customer satisfaction through technical support and problem-solving.
Responsibilities and impact
Daily responsibilities include assessing customer needs, providing technical support, diagnosing complex problems, managing critical situations, and collaborating across teams to resolve issues.
Experience and skills
Candidates must have previous technical support experience, understanding of z/OS systems, IBM utilities, and strong communication skills, with preferred knowledge in JCL, SQL, and IBM Z environments.
Work environment and culture
The company promotes a dynamic work environment that values skills and passion for technology, encouraging growth and impact in the software development industry.
Company information
21st Century Software is an international software development company based in Boston, specializing in Mainframe-based software products for the Z industry.
Company overview
21CS is a privately held company specializing in software development, with a focus on creating innovative solutions across the business and IT spectrum. Headquartered in Boston, Massachusetts, 21CS delivers cutting-edge software tools and services, including the recently enhanced 21CS Streams, formerly known as IBM Streams, which is designed for advanced event stream processing. The company is also involved in strategic partnerships, such as its collaboration with Sheltered Harbor to strengthen the resilience of the U.S. financial system.
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