Job summary
Job post source
This job is directly from Greenfelder Consulting Inc
Job overview
The Remote Support Engineer role at Greenfelder Consulting Inc focuses on maintaining technical stability and satisfaction for internal teams and client operations globally.
Responsibilities and impact
The engineer will provide technical support, troubleshoot software and hardware issues, escalate complex problems, document resolutions, improve support processes, and monitor systems for performance issues.
Experience and skills
Candidates should have strong troubleshooting skills, proficiency with Windows and macOS, familiarity with ticketing and monitoring tools, and excellent communication skills; experience with SaaS, cloud platforms, or remote-first companies is a plus.
Career development
The role offers growth in a collaborative, remote-first environment emphasizing initiative and problem-solving, supporting career advancement through direct impact on global operations.
Work environment and culture
Greenfelder Consulting Inc promotes a collaborative, remote-first culture valuing initiative, problem-solving, and reliable support within a service-driven environment.
Company information
Greenfelder Consulting Inc is a coordination-first travel operations company delivering scalable support solutions worldwide, serving a growing global user base.
Job location and travel
This is a remote position supporting global teams, emphasizing flexibility and virtual collaboration.
Unique job features
The position stands out by offering a remote-first work environment with a focus on global technical support and continuous process improvement.
Company overview
Greenfelder Consulting Inc is a professional services firm specializing in management consulting, business strategy, and operational improvement for clients across various industries. The company generates revenue by offering tailored advisory services, project management, and implementation support, often working with both private and public sector organizations to optimize performance and drive growth. Founded with a focus on delivering data-driven solutions, Greenfelder Consulting has built a reputation for its client-centric approach and expertise in navigating complex business challenges. Notable for its collaborative culture and emphasis on continuous learning, the firm often seeks candidates who are adaptable, analytical, and committed to delivering measurable results. Understanding Greenfelder’s consulting methodology and its emphasis on innovation will be valuable for prospective applicants.
How to land this job
Tailor your resume to highlight your troubleshooting skills, proficiency with Windows and macOS, and experience with remote access tools, emphasizing your ability to support both internal teams and external clients effectively.
Showcase familiarity with ticketing systems like Zendesk or Freshdesk, monitoring tools, and knowledge base management, as these are key components of the Remote Support Engineer role at Greenfelder Consulting Inc.
Apply through multiple channels including Greenfelder Consulting Inc's corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current employees in the technical support or operations divisions at Greenfelder Consulting Inc, using ice breakers such as commenting on their remote-first culture or asking about the tools they use for support workflows.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'ticketing systems,' 'remote access,' and 'monitoring tools' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application platforms, and find relevant LinkedIn contacts for networking, saving you time and increasing your job search efficiency.
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