Job summary
Job post source
This job is directly from RevOne Companies
Job overview
The Client Care Specialist at RevOne Companies is responsible for delivering exceptional client service and ensuring positive client experiences through effective communication and issue resolution.
Responsibilities and impact
The role involves addressing client inquiries via phone, email, and chat, acting as a liaison between clients and internal teams, documenting interactions accurately, and managing multiple priorities in a fast-paced environment.
Compensation and benefits
The position offers an hourly wage of $15 to $17, with full-time hours (40 per week) and a flexible schedule based on client needs; it is an in-office role.
Experience and skills
Candidates must have strong verbal and written communication skills, proficiency with CRM and office software, critical thinking, and organizational abilities; preferred qualifications include prior customer service experience, familiarity with EPIC and hospital systems, insurance knowledge, and multilingual abilities.
Work environment and culture
The company values a client-first approach and requires the ability to thrive in a fast-paced, flexible work environment with a focus on clear and empathetic communication.
Job location and travel
The position is full-time and based in-office, requiring the ability to sit for extended periods and communicate via multiple channels.
Unique job features
The job emphasizes meticulous documentation and multi-channel client communication, with a preference for candidates familiar with healthcare systems and insurance processes.
Company overview
RevOne Companies is a healthcare-focused revenue cycle management firm that provides solutions to optimize financial performance for healthcare organizations. They specialize in services like patient billing, insurance follow-ups, and accounts receivable management, helping clients streamline operations and recover outstanding payments. Established in 2008, the company has built a reputation for leveraging technology and data-driven strategies to improve cash flow and reduce administrative burdens for healthcare providers. Their business model revolves around service fees and performance-based contracts with hospitals, clinics, and other medical entities. Candidates should note RevOne’s emphasis on innovation and client-centric approaches in the evolving healthcare landscape.
How to land this job
Position your resume to highlight your strong verbal and written communication skills, emphasizing your ability to convey information clearly and empathetically, which is crucial for the Client Care Specialist role at RevOne Companies.
Focus on showcasing your customer service experience, critical thinking abilities, and proficiency with CRM software and office tools like Microsoft Office or Google Suite, as these are key aspects mentioned in the job description.
Apply through multiple channels including RevOne Companies' official corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the client care or customer service divisions at RevOne Companies on LinkedIn; start conversations with ice breakers such as commenting on recent company news or asking about their experience working in client care at RevOne.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM software,' 'critical thinking,' and 'client communication' to ensure it passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature, which can automatically tailor your resume for the job, identify the best application channels, and find LinkedIn connections to network with, allowing you to focus more on preparing for interviews and follow-ups.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.