Centralized Servicing Team Lead - San Antonio, TX
SAN ANTONIO, TXPosted 24 days ago
Job summary
Job post source
This job is directly from 1st Franklin Financial Corporation
Job overview
The Centralized Servicing Team Lead role at 1st Franklin Financial Corporation involves managing a team while actively participating in loan servicing and delinquency management to ensure high-quality service delivery.
Responsibilities and impact
The Team Lead oversees daily team operations, coaches and supports team members, manages escalated servicing issues, assists in complex account resolutions, updates customer account information, and partners with management to improve portfolio performance.
Compensation and benefits
The position offers an hourly wage of $22.00 to $24.00, with benefits including competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Experience and skills
Candidates should have a high school diploma or equivalent, 2+ years of loan servicing or collections experience, strong communication and problem-solving skills, proficiency in MS Office, attention to detail, multitasking ability, confidentiality, and a valid driver's license; leadership experience and bilingual skills are preferred.
Career development
The company offers training programs and developmental opportunities to support employee growth and career advancement.
Work environment and culture
1st Franklin Financial Corporation is a family-run company with a long history, emphasizing growth, employee development, and community involvement through paid volunteer time.
Company information
1st Franklin Financial Corporation is a family-run financial services company with over 80 years of history, operating more than 350 offices primarily in the Southeast and expanding into new territories.
Team overview
The candidate will lead a team within the Centralized Servicing department, focusing on loan servicing and delinquency management, with responsibilities including coaching and performance monitoring.
Job location and travel
The position is based in San Antonio, TX, with expectations for flexible hours including extended shifts and rotating Saturdays.
Unique job features
This role uniquely combines hands-on servicing duties with leadership responsibilities, offering a blend of operational and managerial experience in a growing financial services company.
Company overview
1st Franklin Financial Corporation is a consumer finance company that provides personal loans, retail sales financing, and other credit-related products. Established in 1941, the company has a long history of serving communities across the southeastern United States. They generate revenue primarily through interest on loans and fees associated with their financial products. Known for their customer-centric approach, 1st Franklin Financial emphasizes personalized service and community involvement.
How to land this job
Position your resume to highlight your leadership and team management skills, emphasizing your ability to guide, coach, and support a team in a fast-paced financial services environment at 1st Franklin Financial Corporation.
Focus on showcasing your experience with loan servicing, collections, or financial customer service, as well as your problem-solving skills and proficiency with MS Office Suite, aligning with the job’s key responsibilities.
Apply through multiple channels including 1st Franklin Financial Corporation’s corporate careers page, LinkedIn, and other reputable job boards to maximize your application visibility.
Connect on LinkedIn with current employees in the servicing or operations divisions at 1st Franklin Financial Corporation; start conversations by referencing their role or recent company news, or ask about team culture and leadership expectations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'team leadership,' 'loan servicing,' 'delinquency management,' 'customer service,' and 'account resolution' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the Centralized Servicing Team Lead role.
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