Job summary
Job post source
This job is directly from Omnicell
Job overview
The Customer Success Manager II at Omnicell plays a strategic role in partnering with specialty pharmacy customers to align their goals with Omnicell's solutions, enhancing satisfaction, retention, and growth.
Responsibilities and impact
The role involves building strong customer relationships, leveraging data insights for recommendations, managing escalations, coordinating with internal teams, assessing customer outcomes, developing success plans, reporting with Excel, attending industry events, and managing multiple client engagements.
Experience and skills
Requires a Bachelor's degree or equivalent experience in 340B TPA services, clinical support, payor relations, or pharmacy operations, with at least 3 years in a customer-facing role in PBM, specialty pharmacy, or TPA environments; preferred qualifications include advanced degrees, experience in 340B or PBM client relations, project management, issue resolution, and data-driven value articulation.
Career development
Omnicell promotes continuous growth through feedback, learning new strategies, and skill refinement to enhance customer service and team support, fostering a high-performing and inclusive culture.
Work environment and culture
Omnicell values innovation, mission-driven work, entrepreneurial spirit, strong relationships, intellectual curiosity, and ethical conduct, with a commitment to ESG initiatives, inclusion, and employee well-being.
Company information
Omnicell, founded in 1992, specializes in pharmacy care innovation with robotics, software, and services aimed at improving clinical and business outcomes globally, guided by principles of transformation, mission focus, and sustainability.
Team overview
The team embraces inclusivity and diversity, offering support for applicants with disabilities and maintaining confidentiality and respect in recruitment and employment practices.
Job location and travel
The position is remote, allowing work from any location.
Application process
Applicants are encouraged to contact Recruiting@omnicell.com for assistance during the hiring process; Omnicell ensures an accessible and non-discriminatory recruitment process.
Unique job features
The role stands out by combining strategic customer success management with data-driven insights, cross-functional collaboration, and participation in industry events to drive specialty pharmacy outcomes.
Company overview
Omnicell is a leading provider of medication management solutions and adherence tools for healthcare systems and pharmacies. They generate revenue through the sale of automated dispensing systems, medication adherence packaging, and related software and services. Founded in 1992, Omnicell has a history of innovation, including the development of the first automated medication dispensing system. Their solutions aim to improve patient safety, streamline workflows, and reduce costs for healthcare providers.
How to land this job
Position your resume to emphasize your experience as a trusted advisor in customer success, highlighting your ability to build long-term relationships and align customer goals with business solutions, as this is central to the Omnicell Customer Success Manager II role.
Highlight your skills in data-driven decision making, including your ability to analyze customer health metrics, create actionable insights, and deliver measurable outcomes, focusing on your experience with Excel and reporting key performance indicators.
Apply through multiple channels such as Omnicell's corporate careers page and LinkedIn to maximize your visibility and ensure your application reaches the right recruiters and hiring managers.
Connect with current Customer Success Managers or team members within Omnicell Specialty Pharmacy Services on LinkedIn; initiate conversations by referencing recent Omnicell initiatives, asking about their experience with specialty pharmacy challenges, or expressing your enthusiasm for Omnicell's mission to transform pharmacy care.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer success,' 'specialty pharmacy,' 'escalation management,' 'data-driven insights,' 'joint success plans,' and 'cross-functional collaboration' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more effectively on preparing for interviews and refining your candidacy.
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