Job summary
Job post source
This job is directly from The Expo Group
Job overview
The Assistant Director, Customer Service Management will lead and mentor teams while managing performance and expectations, significantly impacting customer service operations.
Responsibilities and impact
Daily responsibilities include managing team processes, conducting performance evaluations, assisting in hiring and training, and collaborating with leadership on scheduling and departmental budgets.
Compensation and benefits
The Expo Group offers a competitive benefits package including Medical, Dental, Vision, and 401K, promoting a great work-life balance.
Experience and skills
Candidates should have at least five years of related experience, preferably in the trade show industry, with strong leadership, communication, and time management skills.
Career development
The role includes opportunities for succession planning and career path growth for team members, fostering professional development.
Work environment and culture
The Expo Group emphasizes a safe work environment and a drug-free workplace policy, valuing employee health and well-being.
Company information
The Expo Group is a trusted partner in exhibitions and events, headquartered in Irving with additional offices in Orlando, Chicago, and Las Vegas, focusing on enhancing client revenue through unique experiences.
Team overview
The candidate will oversee a team of 12+ members, working closely with other leadership to ensure effective cross-functional relationships.
Job location and travel
This position is based in either Orlando, Florida or Irving, Texas, with hybrid work options available.
Application process
Applications must be submitted through The Expo Group's website, with additional requirements for design positions regarding portfolio submission.
Unique job features
The role offers a unique opportunity to lead customer service operations within a dynamic industry, contributing to significant event experiences.
Company overview
The Expo Group is a leading event and exhibition services company that specializes in creating personalized and engaging experiences for clients through innovative event design, strategic planning, and comprehensive logistical support. They generate revenue by offering a range of services including event management, exhibit design, and technology solutions tailored to meet the unique needs of each client. Founded in 1991, The Expo Group has a rich history of transforming the event industry with their patented Single Source Solution® approach, which streamlines the planning process and enhances attendee experiences.
How to land this job
Tailor your resume to showcase your leadership experience, particularly in managing teams and enhancing customer service processes, which are key aspects of the Assistant Director role at The Expo Group.
Highlight your experience in training and onboarding new employees, as well as your involvement in performance evaluations and team scheduling, as these responsibilities are central to the position.
Apply through multiple platforms, including The Expo Group's corporate website and LinkedIn, to maximize your chances of being noticed for this opportunity.
Connect with individuals in the Customer Service Management division at The Expo Group on LinkedIn; potential ice breakers could include discussing your shared interest in the trade show industry or asking about their experiences with team management.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service management,' 'team leadership,' and 'performance evaluation,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is optimized and you are applying through the most effective channels, allowing you to focus your time on networking and preparing for interviews.
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