Job summary
Job post source
This job is directly from Stefanini Group
Job overview
The Sr. AV Technician role at Stefanini Group involves providing advanced technical support for AV products and services, focusing on outage management and incident resolution to maintain operational service continuity.
Responsibilities and impact
The technician will manage and resolve complex incidents and outages, lead root cause analysis post-resolution, create knowledge articles, and identify service improvement opportunities while coordinating with technology teams.
Experience and skills
Candidates should have over 5 years of technical support experience, strong troubleshooting and configuration skills, in-depth hardware and software knowledge, and excellent communication and customer service abilities.
Company overview
Stefanini Group is a global IT services company specializing in digital transformation, consulting, cloud services, and outsourcing. Founded in 1987 in Brazil, it has expanded its footprint to over 40 countries, serving various industries including finance, manufacturing, and healthcare. The company generates revenue through managed services, technology solutions, and business process outsourcing. Key historical milestones include its international expansion in the 1990s and strategic acquisitions to enhance its service portfolio.
How to land this job
Tailor your resume to emphasize your extensive experience in AV technology support, particularly your expertise in managing complex incident resolution and outage management, as these are central to the Sr. AV Technician role at Stefanini Group.
Highlight your skills in problem-solving, troubleshooting, and configuration of AV hardware and software, along with your ability to lead post-resolution analysis and create knowledge articles that improve team efficiency.
Apply through multiple platforms including Stefanini Group's official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with professionals working in Stefanini Group’s Level 3 support or AV technician teams on LinkedIn; initiate contact with ice breakers like asking about recent outage management challenges or sharing interest in their approach to incident escalations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident resolution,' 'outage management,' 'AV products,' 'technical support,' and 'problem-solving' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application portals, and facilitate networking connections, allowing you to focus more on preparing for interviews and enhancing your skills.
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