Job summary
Job post source
This job is directly from CND Life Sciences
Job overview
The Help Desk Support Engineer at CND Life Sciences provides technical assistance and support for Microsoft products, ensuring smooth operation and user satisfaction within the company.
Responsibilities and impact
The role involves troubleshooting and resolving technical issues with Microsoft products, installing and maintaining systems, monitoring performance, training users, and improving customer service strategies.
Experience and skills
Requires 3-5 years of experience with Microsoft products like O365, SharePoint, Azure, and skills in PowerShell, Python, Power BI, SQL, networking, and MS Security; a bachelor's degree in a related field is required, with Microsoft certifications preferred.
Work environment and culture
The job requires onsite work at the Scottsdale, AZ headquarters, indicating a structured office environment with physical demands such as lifting up to 25 pounds and using office equipment.
Job location and travel
The position is located onsite at CND Life Sciences' Scottsdale, AZ headquarters, requiring full-time presence five days a week.
Unique job features
The role includes hands-on support with a variety of Microsoft technologies and requires physical interaction with office equipment, distinguishing it from purely remote or software-only support roles.
Company overview
CND Life Sciences is a biotechnology company specializing in the development and commercialization of diagnostic tests for neurodegenerative diseases. They generate revenue by providing innovative skin biopsy tests that aid in the early detection and monitoring of conditions like Parkinson's disease and dementia. Founded in 2017, the company has made significant strides in advancing precision medicine and improving patient outcomes through their proprietary diagnostic technologies.
How to land this job
Tailor your resume to emphasize your 3-5 years of hands-on experience with Microsoft products such as O365, SharePoint, Azure, Entra, Power Apps, and D365, showcasing your technical proficiency in these areas.
Highlight your skills in troubleshooting, diagnosing, and resolving complex hardware and software issues, along with your experience in build, deploy, support, and patching processes relevant to Microsoft environments.
Apply through multiple platforms including CND Life Sciences' official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Help Desk Support Engineers or IT staff at CND Life Sciences, using ice breakers like asking about their experience with Microsoft product updates or their approach to customer service challenges in the healthcare technology space.
Optimize your resume for ATS by integrating keywords from the job description such as 'PowerShell,' 'Python,' 'Microsoft Certified,' 'Networking,' 'Agile methodologies,' and 'customer service skills' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify multiple application portals, and find relevant LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the job.
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