Job summary
Job post source
This job is directly from New Era Technology
Job overview
The Customer Service Specialist role at New Era Technology involves managing legal notices and filings to ensure client compliance with corporate statutes and regulations, supporting the company's mission to deliver secure technology solutions.
Responsibilities and impact
The role requires managing receipt and examination of legal documents, collaborating with service teams to maintain client legal compliance, and possibly working overtime during peak periods.
Experience and skills
Requires a high school diploma or equivalent, preferably some college, with at least 1 year of customer service experience, preferably in retail, hospitality, or office environments, proficiency in various software programs, and typing skills of 30 wpm.
Work environment and culture
New Era Technology values a community of like-minded individuals who share the company's vision and values, emphasizing positivity, accountability, and self-development.
Company information
New Era Technology is a global technology solutions provider with over 4,500 employees, offering cloud, managed, professional, and security services to more than 14,500 customers worldwide.
Company overview
New Era Technology is a global technology solutions provider specializing in managed services, cloud solutions, cybersecurity, and collaboration tools. They generate revenue through a combination of service contracts, software sales, and consulting fees. Founded in 2013, the company has grown rapidly through strategic acquisitions and partnerships, expanding its footprint across North America, Europe, and Asia-Pacific. Their focus on delivering customized, scalable solutions has made them a trusted partner for businesses seeking to enhance their IT infrastructure and security.
How to land this job
Tailor your resume to highlight your customer service experience, particularly emphasizing your ability to work with diverse software programs and strong typing skills relevant to document management.
Showcase your teamwork and communication skills as New Era Technology values collaboration and positive, accountable team members who contribute to shared goals.
Apply through multiple channels including New Era Technology’s corporate careers page and LinkedIn to maximize your chances of being noticed for the Customer Service Specialist role.
Connect with current employees in the service or fulfillment teams at New Era Technology on LinkedIn; start conversations by mentioning your interest in their work supporting legal compliance or asking about their experience with the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'document management,' 'Microsoft Office,' and 'legal compliance' to ensure it passes initial screening filters.
Consider using Jennie Johnson’s Power Apply feature to automate resume tailoring, find all application portals, and identify relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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