Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Implementation Success Manager role involves working closely with game studios to ensure smooth onboarding and integration of gaming tech products, impacting customer success and product adoption.
Responsibilities and impact
The role requires managing onboarding after deal closure, guiding clients through technical setup and API integration, coordinating with internal teams, improving documentation and processes, and monitoring project timelines to ensure timely go-lives.
Experience and skills
Candidates should have 3+ years in Implementation, Customer Success, or Solutions Engineering, familiarity with game engines or SDK/API integrations, strong communication and project management skills, and be fluent in English based in EMEA; gaming or B2B SaaS experience is a plus.
Work environment and culture
The company has a remote-first culture with a team spread across Europe and North America, emphasizing asynchronous work and collaboration within core CET working hours.
Company information
The company provides multiplayer, analytics, and monetization tools for the global gaming industry, serving over 250 game studios from indie to AAA publishers, aiming to reduce friction in launching and scaling online games.
Team overview
The candidate will report to the Head of Customer Experience and work closely with Product and Tech teams in a remote-first environment.
Job location and travel
The position is remote-first, with core working hours aligned to CET ±2, targeting candidates based in EMEA.
Application process
Applicants should apply via HiCareer and share what excites them about the role; responses may be limited due to high interest, with additional support via HiCareer's platform.
Unique job features
The role offers the opportunity to improve onboarding workflows and SDK adoption in a growing gaming tech company, with a focus on technical integration and customer success.
Company overview
HiCareer is a social career platform designed to simplify and enhance career navigation by connecting job seekers with tailored opportunities and resources. Originally known as DoubleCloud, the company operates as a for-profit entity under the legal name Double AB. HiCareer provides a user-friendly platform where individuals can interact with like-minded professionals, access personalized job recommendations, and join a supportive community. By leveraging technology, HiCareer bridges the gap between businesses and talent, offering tools to streamline recruitment and career development. The platform is accessible via its website and mobile apps, making it a comprehensive solution for modern career advancement.
How to land this job
Tailor your resume to emphasize your 3+ years of experience in Implementation, Customer Success, or Solutions Engineering, highlighting familiarity with game engines like Unity or Unreal and SDK/API integrations to align with HiCareer's gaming tech focus.
Focus on showcasing your strong communication skills and structured project management abilities, as these are critical for coordinating cross-functional teams and managing onboarding timelines effectively.
Apply through multiple channels including HiCareer's official corporate site and LinkedIn, ensuring you maximize your application visibility and follow the recommended application process that requests a brief note on what excites you about the role.
Connect with current employees in the Customer Experience, Product, or Engineering divisions at HiCareer on LinkedIn to inquire about the Implementation Success Manager role; use ice breakers such as commenting on recent product updates, asking about their remote collaboration experience, or expressing enthusiasm for the gaming industry's growth.
Optimize your resume for ATS by incorporating keywords from the job description like 'onboarding,' 'API integration,' 'SDK,' 'project management,' 'customer success,' and 'remote-first,' ensuring your resume passes automated screening and highlights relevant skills.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all valid application portals, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and deepening your industry knowledge.
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