Job summary
Job post source
This job is directly from Butterfly Network, Inc.
Job overview
The Technical Operations Specialist at Butterfly Network supports the Enterprise Solution Delivery practice by managing operational workflows that facilitate sales and secure healthcare IT environments, impacting revenue and patient outcomes.
Responsibilities and impact
The role involves managing intake queues, preparing vendor and compliance documentation, configuring demo environments, drafting security responses, maintaining documentation libraries, improving processes, tracking metrics, and collaborating with cross-functional teams.
Compensation and benefits
The salary range is $65,000 to $80,000 plus bonus, equity, and comprehensive benefits including health insurance, 401k with match, employee stock purchase plan, unlimited PTO, parental leave, and employee assistance programs.
Experience and skills
Candidates need 1-3 years in operations or related roles, healthcare or life sciences experience, proficiency with CRM/ticketing tools, strong communication, and basic SaaS and security knowledge; preferred skills include security compliance exposure and healthcare IT standards.
Career development
The role offers growth into deeper technical positions through collaboration and shadowing, fostering continuous learning and problem-solving skills.
Work environment and culture
Butterfly Network values innovation, patient-centric impact, teamwork, growth, and action, offering a hybrid work model with collaborative office spaces in Burlington, MA or New York City, NY.
Company information
Butterfly Network is a medical imaging innovator known for its Ultrasound-on-Chip technology and handheld ultrasound devices, combining hardware with AI and software to democratize healthcare imaging.
Team overview
The candidate will work closely with Solution Architects, Sales, Clinical teams, Project Managers, and Customer Support in a collaborative environment.
Job location and travel
This hybrid role is based in Burlington, MA or New York City, NY, requiring some in-office presence for teamwork and creativity.
Application process
Candidates must be legally authorized to work in the US without visa sponsorship; Butterfly Network does not accept agency resumes and follows equal opportunity employment guidelines.
Unique job features
The position offers the chance to contribute to revolutionary healthcare technology, with unique responsibilities in healthcare IT operations and security compliance within a fast-growing medtech company.
Company overview
Butterfly Network, Inc. is a digital health company that specializes in the development of handheld, portable ultrasound devices. Their flagship product, the Butterfly iQ, leverages semiconductor technology to provide affordable and accessible medical imaging solutions. The company generates revenue through the sale of these devices and associated software subscriptions, which offer cloud storage and advanced imaging capabilities. Founded in 2011, Butterfly Network aims to democratize medical imaging by making it more accessible to healthcare providers globally. Their innovative approach has the potential to revolutionize diagnostics, particularly in underserved areas.
How to land this job
Position your resume to highlight your experience in healthcare IT operations, customer success, or sales support, emphasizing your ability to manage workflows and coordinate complex processes efficiently.
Focus on showcasing your skills in handling vendor onboarding, compliance documentation, and configuring demonstration environments, as well as your familiarity with ticketing systems like Salesforce or JIRA and productivity tools such as Excel and PDF editors.
Apply through multiple channels including Butterfly Network's official careers page, LinkedIn, and reputable job boards to maximize your application visibility and chances of being noticed.
Connect with current employees in the Enterprise Solution Delivery or Technical Operations teams at Butterfly Network on LinkedIn; start conversations by referencing recent Butterfly innovations like the Butterfly iQ ultrasound devices or by asking about their experience working on secure demo environments and healthcare compliance.
Optimize your resume for ATS by incorporating keywords from the job description such as 'vendor onboarding,' 'compliance,' 'healthcare IT,' 'security documentation,' 'SaaS,' and 'cloud environments' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate your applications across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill development.
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