Job summary
Job post source
This job is directly from Diversified Botanics
Job overview
The Director of Customer Experience at Diversified Botanics leads the design and delivery of the customer experience lifecycle, impacting customer retention and satisfaction.
Responsibilities and impact
The role involves managing the CX team, implementing scalable support systems, partnering cross-functionally to incorporate customer feedback, building dashboards and reports, resolving complex issues, and optimizing workflows with automation and AI tools.
Compensation and benefits
The position offers 100% company-paid health premiums for employees and families, mental wellness support, fitness and tuition reimbursement, professional development funds, employee product discounts, free meals, discretionary quarterly bonuses, and a 401(k) plan with company matching.
Experience and skills
Candidates need 5-7 years in customer experience or service operations leadership, strong operational and systems skills, cross-functional collaboration experience, familiarity with AI and CRM tools, and a commitment to company values; preferred qualifications include experience in regulated or high-growth industries and managing budgets or OKRs.
Career development
The company supports professional growth through tuition reimbursement, learning programs, and professional development funds, fostering continuous improvement and leadership development.
Work environment and culture
Diversified Botanics values speed, precision, accountability, and candor, promoting a high-performance, fast-paced, and team-oriented environment where operational excellence is prioritized.
Company information
Diversified Botanics is a wellness company focused on operational excellence and redefining industry standards with a culture that emphasizes speed and accountability.
Team overview
The candidate will lead and develop a growing customer experience team, ensuring performance and coaching within a collaborative environment.
Application process
Applicants must be authorized to work in the U.S. and can request accommodations during the hiring process; interested candidates are encouraged to apply directly to join the team.
Unique job features
This role uniquely integrates AI tools and automation in customer experience management and emphasizes building scalable systems and operational discipline in a wellness-focused company.
Company overview
Diversified Botanics is a company specializing in the cultivation, processing, and distribution of high-quality botanical products, with a particular focus on hemp-derived cannabinoids such as CBD. The company generates revenue by supplying bulk ingredients, finished goods, and white-label solutions to brands and manufacturers in the wellness, nutraceutical, and personal care sectors. Founded by industry veterans, Diversified Botanics emphasizes sustainable farming practices, rigorous quality control, and compliance with regulatory standards. Their vertically integrated operations allow for traceability and consistency across their product lines, making them a trusted partner for businesses seeking reliable botanical sourcing. Candidates should be aware of the company’s commitment to innovation and its growing influence in the rapidly evolving cannabinoid market.
How to land this job
Position your resume to highlight leadership in customer experience and operational excellence, emphasizing your ability to design and manage the entire customer lifecycle from onboarding to retention and service recovery.
Focus on showcasing experience managing and developing teams, implementing scalable systems for support ticketing, resolution tracking, and performance measurement, and partnering cross-functionally with Product, Marketing, Sales, and Operations.
Apply through multiple platforms including Diversified Botanics' corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the customer experience or operations divisions at Diversified Botanics on LinkedIn; use ice breakers like commenting on recent company initiatives around AI tools or customer experience improvements, or asking about their experiences with the company culture of speed and accountability.
Optimize your resume for ATS by incorporating keywords such as 'customer experience lifecycle,' 'team development,' 'support ticketing systems,' 'cross-functional collaboration,' 'AI tools,' and 'performance metrics' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, freeing you to focus on preparing for interviews and strategic networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.