Job summary
Job post source
This job is directly from Landmark Hospitality
Job overview
The Parlor Host/Front Desk Agent role at Landmark Hospitality involves providing outstanding guest service at unique hospitality venues, ensuring guest satisfaction and smooth front desk operations.
Responsibilities and impact
The role includes registering guests, managing reservations, answering inquiries, handling check-ins and check-outs, delivering guest items, maintaining knowledge of property amenities, and supporting hotel operations including emergency procedures and cleanliness.
Compensation and benefits
The position offers benefits such as 401(k) with matching, health insurance for full-time employees, dining discounts, and career growth opportunities.
Experience and skills
Candidates should have 2 to 3 years of front desk or guest services experience in a hotel, a positive and upbeat personality, multitasking and problem-solving skills, knowledge of Microsoft Office, and an understanding of hotel products and guest services.
Career development
Landmark Hospitality emphasizes internal growth and personnel development, providing opportunities for continued advancement and creative expression.
Work environment and culture
The company culture values friendliness, prompt service, thoughtfulness, graciousness, mutual respect, and a healthy, collaborative work environment.
Company information
Landmark Hospitality owns and operates upscale restaurants, event spaces, and boutique hotels in New Jersey and Pennsylvania, known for unique and iconic venues.
Job location and travel
The job is located at Landmark Hospitality venues in New Jersey and Pennsylvania, with a fast-paced, dynamic work environment requiring open availability including weekends and holidays.
Unique job features
The role is distinguished by working at iconic venues with a focus on creating memorable guest experiences and a supportive team environment.
Company overview
By Landmark is a real estate development and property management company specializing in creating and managing high-quality residential, commercial, and mixed-use properties. The company generates revenue through property sales, leasing, and long-term management services, focusing on delivering premium experiences to its clients and tenants. Established with a commitment to innovation and sustainability, By Landmark integrates modern design with environmentally conscious practices in its projects. Candidates should note its reputation for fostering community-centric developments and its emphasis on customer satisfaction and operational excellence.
How to land this job
Tailor your resume to emphasize your experience in guest services or front desk roles, highlighting your ability to deliver outstanding guest service, multitask efficiently, and solve problems proactively in a fast-paced environment.
Showcase your familiarity with hotel operations, reservation systems, Microsoft Office, and your knowledge of local attractions and property amenities, as these are key components of the job description.
Apply through multiple channels including by Landmark's corporate website and LinkedIn to maximize your chances of being noticed and to ensure your application reaches the right recruiters.
Connect on LinkedIn with current employees or managers within Landmark Hospitality's front desk or guest services teams; use ice breakers like commenting on their recent posts about hospitality trends or asking about their favorite property within the Landmark portfolio.
Optimize your resume for ATS by incorporating keywords such as 'guest service,' 'reservation management,' 'front desk operations,' 'problem solving,' and 'Microsoft Office proficiency' to increase the likelihood of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate your applications across various platforms, tailor your resume for ATS compatibility, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and other job search activities.
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