Job summary
Job post source
This job is directly from SMS Infocomm
Job overview
The Engineer - Product at SMS Infocomm provides technical support and failure analysis for production, ensuring product quality and resolving issues to maintain smooth operations.
Responsibilities and impact
The engineer will support production by analyzing product failures, communicating with local and overseas teams, preparing components for further analysis, setting up repair lines, and maintaining positive team and customer relationships.
Experience and skills
Requires an Associate degree in product design, mechanical, electronic, or computer engineering or 3+ years experience as a failure analysis engineer; hands-on hardware assembly experience; strong communication, Office suite, and technical skills including UEFI, WINPE, CMD, and batch files.
Work environment and culture
The company values diversity and inclusion, fosters a positive and safe work environment, and expects commitment to high performance and continuous improvement.
Company information
SMS Infocomm is a company focused on product quality and technical support with a culture emphasizing diversity, inclusion, and safety.
Team overview
The engineer will work cross-functionally with local and overseas teams and liaise between the company and clients, supporting a collaborative environment.
Job location and travel
Work involves warehouse and office environments with exposure to moderate to high noise, temperature variations, physical activity, and occasional overtime.
Unique job features
The role includes first-level failure analysis, communication with client labs, and responsibility for setting up repair lines and ensuring quality escalations.
Company overview
SMS InfoComm Corporation is a leading provider of IT asset disposition (ITAD) and reverse logistics services. They specialize in the refurbishment, recycling, and resale of electronic devices, helping companies manage their end-of-life IT assets sustainably. The company generates revenue through the resale of refurbished electronics, recycling of materials, and offering logistics services to businesses. Founded in 2007, SMS InfoComm has established itself as a key player in the electronics recycling industry, partnering with major tech companies to promote environmental sustainability and data security.
How to land this job
Position your resume to highlight your technical expertise in failure analysis and troubleshooting of computing devices, emphasizing your hands-on experience with hardware assembly and disassembly, and familiarity with Windows, Android, CMD, and Linux tools.
Emphasize your communication skills, both written and oral, and your ability to liaise effectively between teams and clients, showcasing any experience with cross-functional collaboration and remote communication.
Apply through multiple channels including SMS Infocomm's corporate career page, LinkedIn, and other relevant job boards to maximize your application visibility.
Connect on LinkedIn with engineers and team leads in SMS Infocomm's product or failure analysis divisions; start conversations by referencing recent company projects, asking about team culture, or inquiring about challenges in product failure analysis.
Optimize your resume for ATS by incorporating keywords from the job description such as 'failure analysis,' 'hardware assembly,' 'UEFI,' 'CMD,' 'cross-functional collaboration,' and 'analytical skills' to ensure it passes initial screening filters.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume submissions, find the best application platforms, and identify relevant LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and skill enhancement.
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