Call Center Administrative Assistant (Must live in Orlando, Fl area)

ORLANDO, FLPosted 22 days ago

Job summary

• Job post source

  This job is from a third-party management company operating the Hyatt Vacation Ownership location, not directly from Hyatt Vacation Ownership.

• Job overview

  The Call Center Administrative Assistant role supports organizational and administrative tasks within the department, ensuring smooth operations and excellent guest service at Hyatt Vacation Ownership's Orlando location.

• Responsibilities and impact

  The assistant will manage data entry, handle guest and associate inquiries, prepare documents, maintain filing systems, support communication, follow company policies, and assist with safety and security measures to contribute to efficient department functioning and guest satisfaction.

• Experience and skills

  Requires a high school diploma or GED equivalent and at least 1 year of related work experience; no supervisory experience needed. Skills include computer proficiency, telephone etiquette, communication, multitasking, and customer service orientation.

• Work environment and culture

  The role emphasizes professionalism, confidentiality, teamwork, respect, and a positive, guest-focused attitude within a diverse and inclusive environment.

• Company information

  Hyatt Vacation Ownership operates vacation ownership properties; this position is at a location managed by a third-party company responsible for employment and benefits.

• Job location and travel

  Position requires living in the Orlando, Florida area; work environment involves standing, sitting, or walking for extended periods and handling light physical tasks.

• Unique job features

  The job involves using various software and office equipment, following detailed guest service protocols, and maintaining high standards of communication and safety.

Company overview

Hyatt Vacation Ownership is a leading global provider of vacation ownership products, offering luxurious timeshare properties and experiences under the Hyatt Residence Club brand. They generate revenue through the sale of vacation ownership interests, annual maintenance fees, and rental income from unsold inventory. Founded in 1994, the company has a rich history of providing high-quality vacation experiences and is part of the larger Hyatt Hotels Corporation, which enhances its reputation and customer loyalty through its extensive hospitality network.

How to land this job

• Position your resume to emphasize your organizational and administrative support skills, highlighting experience with data entry, document preparation, and managing filing systems, as these are central to the Call Center Administrative Assistant role at Hyatt Vacation Ownership.

• Highlight your strong communication abilities, including telephone etiquette, guest relations, and professional written communication, as the job requires engaging with guests and associates effectively and courteously.

• Apply through multiple platforms such as Hyatt Vacation Ownership's corporate careers page, LinkedIn, and other job boards listing this position to maximize your application reach and visibility.

• Connect with current employees in the administrative or guest services divisions at Hyatt Vacation Ownership on LinkedIn; use ice breakers like complimenting their customer service approach or asking about their experience working in Orlando to start a conversation.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'organizational support,' 'guest relations,' 'telephone etiquette,' 'Microsoft Office,' and 'data entry' to ensure it passes initial screening algorithms.

• Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and follow-ups.