Job summary
Job post source
This job is directly from SWBC
Job overview
The Payment Reminder Services Rep (Collections) at SWBC is responsible for communicating with borrowers to negotiate past due payments and resolve delinquent accounts, contributing to the company's mission of excellent customer service.
Responsibilities and impact
The role involves inbound and outbound calling to collect payments or arrange payment plans, documenting conversations accurately, processing electronic payments, and addressing borrower issues while adhering to regulations and company policies.
Compensation and benefits
SWBC offers a competitive compensation package, work/life balance, employee engagement activities, career growth opportunities, leadership programs, continuing education, healthcare options, 401(k) plans, and a wellness program.
Experience and skills
Candidates need a high school diploma or equivalent, strong communication and problem-solving skills, computer proficiency including Microsoft Word and Excel, call center experience preferred, bilingual skills preferred, and physical ability to sit long periods and handle files.
Career development
The company provides career enhancement and growth opportunities, leadership academy, mentor programs, and continuing education and certifications.
Work environment and culture
SWBC promotes a substance-free workplace with a focus on employee engagement, recognition, and a healthy work/life balance.
Company information
SWBC is a financial services company focused on customer service and compliance, with a website at www.SWBC.com for more information.
Application process
Interested candidates are instructed to apply via the appropriate apply button on the SWBC website and must pass pre-employment drug testing.
Unique job features
The role features a softer collection approach emphasizing customer service and compliance with federal, state, and corporate regulations.
Company overview
SWBC, or Southwest Business Corporation, is a diversified financial services company headquartered in San Antonio, Texas. Founded in 1976, SWBC offers a wide range of services including insurance, mortgage, wealth management, employee benefits, and risk management. The company generates revenue through its comprehensive suite of financial products and services tailored for individuals, businesses, and financial institutions. Notably, SWBC has a strong reputation for its innovative solutions and customer-centric approach, making it a significant player in the financial services industry.
How to land this job
Position your resume to highlight your customer service skills, especially your ability to communicate courteously and professionally with clients in a collections or call center environment, aligning with SWBC's softer collection approach.
Emphasize experience with inbound and outbound calling, negotiation of past due payments, and familiarity with documenting conversations clearly in collection systems, showing your attention to detail and adherence to policies.
Apply through multiple platforms including SWBC's corporate website and LinkedIn to maximize your chances and visibility for the Payment Reminder Services Rep role.
Connect with current SWBC employees in the collections or customer service divisions on LinkedIn; start conversations by referencing SWBC’s commitment to excellent customer service or asking about their experience with the softer collections approach to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'payment arrangements,' 'delinquent accounts,' 'customer service,' 'call center experience,' and 'Microsoft Excel' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and follow-ups.
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