Job summary
Job post source
This job is directly from monday.com
Job overview
The Customer Experience Retention Specialist at monday.com will focus on enhancing customer relationships and driving retention through proactive engagement and data-driven strategies.
Responsibilities and impact
Daily responsibilities include engaging with customers to maximize value, leveraging data insights for retention, delivering personalized training solutions, collaborating with teams, and solving customer challenges creatively.
Compensation and benefits
The salary range for this role in New York City is $82,000-95,000, with opportunities for bonuses and equity, and compensation may vary based on location.
Experience and skills
Candidates should have 2+ years in B2B customer success or account management, strong account management skills, proficiency with CRM tools, and excellent communication abilities in English.
Career development
This role offers the chance to be part of a new global team, contributing to innovative customer engagement strategies and shaping the future of customer experience at monday.com.
Work environment and culture
monday.com values diversity and inclusion, promoting a culture of equal opportunity and innovation in customer engagement.
Company information
monday.com is a collaborative work operating system that empowers teams to run projects and workflows with ease, focusing on customer success and innovation.
Team overview
The candidate will join a newly-formed global team focused on customer experience, collaborating with various departments to enhance customer engagement.
Job location and travel
This position is based in New York City, with no visa sponsorship available.
Unique job features
This role is unique in its focus on building a new global team and redefining customer engagement strategies to align with the company's 2025 vision.
Company overview
monday.com is a work operating system (Work OS) that enables organizations to build custom workflow apps to run their processes, projects, and everyday work. Founded in 2012 by Roy Mann and Eran Zinman, the company generates revenue through subscription plans offering various features and integrations tailored to different business needs. Notable milestones include its initial public offering (IPO) in June 2021, which marked a significant step in its growth and expansion in the SaaS market.
How to land this job
Tailor your resume to showcase your experience in B2B customer success and account management, emphasizing your ability to drive retention initiatives and engage proactively with customers.
Highlight your familiarity with CRM tools and your data-driven decision-making approach, as these are essential for leveraging insights and identifying trends that impact retention.
Apply through multiple platforms, including monday.com's corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Experience Retention Specialist role.
Consider connecting with professionals in the customer experience division at monday.com on LinkedIn; potential ice breakers could be discussing a recent company initiative or asking about their experience in shaping customer engagement strategies.
Ensure your resume is optimized for ATS systems by incorporating keywords from the job description, such as 'customer success', 'retention', and 'data-driven', to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best channels for application, and connecting you with relevant professionals, allowing you to focus your efforts on securing the position.
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