Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Service/Help Desk Technician role supports a family of SBA Certified Native American Tribal 8(a) and multi-certified organizations delivering IT and consulting services to federal and commercial sectors, focusing on network troubleshooting and support for a U.S. Air Force program.
Responsibilities and impact
The technician troubleshoots and resolves network issues, coordinates with various defense and communication agencies, supports training events, manages trouble tickets, and provides timely status updates to the government.
Compensation and benefits
The client offers company-paid health, dental, vision, life and disability insurance, employee-paid health options, a 401k plan with employer match, 11 paid holidays, and paid time off.
Experience and skills
Candidates need a High School Diploma with 6-8 years experience or a BS degree with 0-2 years, an active DoD Secret Clearance, Security+ and CE certifications at IAT I-II level, experience in DoD service desk environments, and knowledge of DoD ticketing systems like Enterprise Remedy or ServiceNow.
Work environment and culture
The client values diversity, inclusion, and a collaborative environment, emphasizing authenticity, belonging, and accommodations for disabilities.
Company information
The client is a family of SBA Certified Native American Tribal 8(a) and multi-certified organizations providing IT, management consulting, and construction solutions to federal and commercial sectors.
Team overview
The technician will join a dynamic team supporting a MAF DMO program with the U.S. Air Force, working closely with government and external agencies.
Job location and travel
This is a full-time, onsite position based in O’Fallon, IL, with a temporary duration possibly around 90 days.
Unique job features
This role supports a specialized U.S. Air Force program requiring an active DoD Secret clearance and involves coordination with multiple defense agencies and participation in military training events.
Company overview
SGP Recruiting is a specialized recruitment and staffing agency that focuses on connecting businesses with top-tier talent across various industries. The company generates revenue by offering tailored recruitment solutions, including direct hire, contract staffing, and executive search services, catering to the specific needs of its clients. Established with a commitment to personalized service and long-term partnerships, SGP Recruiting has built a reputation for its thorough candidate vetting process and industry expertise. Candidates should note the company's emphasis on aligning talent with organizational culture and its dedication to fostering professional growth for both clients and job seekers.
How to land this job
Position your resume to highlight your experience troubleshooting network issues and coordinating with multiple agencies such as DISA and local service providers, emphasizing your ability to manage complex network environments.
Focus on showcasing your familiarity with DoD ticketing systems like Enterprise Remedy and ServiceNow, along with your Security+ and Computing Environment certifications to align with DoD 8570.01 compliance.
Apply through multiple channels including SGP Recruiting's corporate website, LinkedIn job postings, and any other job boards listing this Service/Help Desk Technician role to maximize your application reach.
Connect on LinkedIn with current employees in the IT or Help Desk teams at SGP Recruiting or their client companies; start conversations by asking about the team culture or recent projects related to the MAF DMO program to break the ice.
Optimize your resume for ATS by incorporating key terms such as 'DoD Secret Clearance,' 'Security+,' 'network troubleshooting,' 'ServiceNow,' and 'Enterprise Remedy' to ensure it passes automated screening.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill development.
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