Centrinex

Immediate Start - Entry Level Call Center Representatives

OVERLAND PARK, KSPosted 22 days ago

Job summary

  • Job post source

    This job is directly from Centrinex

  • Job overview

    The Entry Level Call Center Representative role at Centrinex involves providing customer service and chat support for various industries, contributing to client satisfaction and company growth.

  • Responsibilities and impact

    Daily tasks include handling customer service inquiries via chat, maintaining professionalism, and using computer applications effectively to support clients in financial, healthcare, government, and transportation sectors.

  • Compensation and benefits

    The position offers paid training, paid personal time off and holiday pay after 90 days, 401K with company match, health, dental, vision, and volunteer life insurance after 60 days, immediate bonus potential, and wages on-demand through ZayZoon.

  • Experience and skills

    Candidates should have excellent grammar, written and oral communication skills, professionalism, and computer proficiency; this is an entry-level position with a preference for eagerness to learn.

  • Career development

    There is significant room for growth with a strong record of internal promotions, extensive continuing education through Centrinex University, leadership development programs, and coaching opportunities.

  • Work environment and culture

    Centrinex promotes a great corporate culture with casual dress code, flexible schedules, monthly activities, employee recognition, and a team-oriented environment focused on exceeding client expectations.

  • Company information

    Centrinex is a leading technological and BPO provider serving financial, healthcare, government, and transportation industries, emphasizing employee value and teamwork.

  • Job location and travel

    The job is in-person at Centrinex facilities, not a work-from-home position.

  • Unique job features

    Unique features include wages on-demand, extensive training and development programs, and a strong culture of internal promotion and employee recognition.

Company overview

Centrinex is a U.S.-based business process outsourcing (BPO) company specializing in call center services for industries such as financial services, healthcare, and government. Founded in 2005 and headquartered in Lenexa, Kansas, Centrinex provides inbound and outbound customer support, collections, and back-office solutions tailored to client needs. The company generates revenue by offering these outsourced services to businesses seeking to improve efficiency and customer experience without expanding their own internal teams. Centrinex is known for its focus on compliance, data security, and scalable solutions, which has helped it build long-term relationships with clients. Candidates should note Centrinex’s reputation for employee development and its emphasis on adapting to evolving industry regulations.

How to land this job

  • Tailor your resume to emphasize your strong communication skills, professionalism, and proficiency with computer applications, which are key for the Entry Level Call Center Representative role at Centrinex.

  • Highlight any customer service experience, your eagerness to learn, and your ability to work well in team environments, as Centrinex values teamwork and internal promotion.

  • Apply to this position through multiple channels including Centrinex's official corporate website and LinkedIn to maximize your visibility and chances of being noticed.

  • Connect with current Centrinex employees in the customer service or call center divisions on LinkedIn, using ice breakers such as asking about their experience with the company culture or training programs, or expressing enthusiasm for Centrinex’s commitment to employee growth and development.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'communication skills,' 'computer proficiency,' 'teamwork,' and 'entry level,' ensuring it passes initial automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate customized resume tailoring, find all relevant application portals, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.

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