Job summary
Job post source
This job is directly from Berkley Technology Services
Job overview
The Support Analyst I role at Berkley Technology Services involves providing technical support for hardware and software systems, ensuring customer satisfaction and contributing to IT service excellence.
Responsibilities and impact
The Support Analyst I is responsible for troubleshooting and resolving technical issues, managing service requests within SLAs, supporting desktop and mobile devices, generating reports, developing documentation, and coordinating outage remediation activities.
Experience and skills
Candidates should have excellent communication, teamwork, analytical, and problem-solving skills, with preferred experience in Microsoft Exchange, Active Directory, networking tools, CISCO telephony, Windows OS, IT Service Management tools like ServiceNow, and ITIL methodology; an IT-related undergraduate degree or equivalent experience is preferred.
Career development
Berkley Technology Services offers opportunities for career growth into diverse roles and encourages continuous learning and development within a culture of innovation and entrepreneurial spirit.
Work environment and culture
The company culture emphasizes collaboration, innovation, customer focus, and employee growth, fostering a supportive and forward-looking technology community.
Company information
Berkley Technology Services is the IT solution provider for W. R. Berkley Corporation, a Fortune 500 insurance company, supporting over 60 operating units globally with innovative technology solutions.
Job location and travel
The company has key locations in Urbandale, IA and Wilmington, DE; remote work options are not specified.
Unique job features
The role includes leadership opportunities in projects, cross-training team members, and involvement in outage management, distinguishing it from similar support roles.
Company overview
Berkley Technology Services (BTS) is a specialized subsidiary of W. R. Berkley Corporation, a prominent commercial lines property and casualty insurance provider. BTS focuses on delivering innovative IT solutions and services to support the diverse needs of W. R. Berkley's operating units. Established to enhance technological capabilities, BTS plays a crucial role in driving efficiency and innovation within the corporation. The company generates revenue by providing tailored IT infrastructure, cybersecurity, and application development services, ensuring robust and secure operations across the enterprise.
How to land this job
Position your resume to highlight your technical support experience, especially with Microsoft Exchange, Active Directory, Cisco telephony, and IT Service Management tools like ServiceNow, as these are preferred skills for the Support Analyst I role at Berkley Technology Services.
Emphasize your problem-solving skills, ability to triage and escalate issues, customer service orientation, and experience managing multiple priorities effectively, reflecting the key responsibilities listed in the job description.
Apply through multiple channels including the Berkley Technology Services corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current employees in the IT support or technical services division at Berkley Technology Services on LinkedIn; use ice breakers such as asking about their experience working on outage coordination or their favorite part of the BTS culture focused on innovation and teamwork.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical troubleshooting,' 'ServiceNow,' 'Active Directory,' 'Cisco telephony,' 'ITIL methodology,' and 'customer service,' ensuring your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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