Job summary
Job post source
This job is directly from Ansys
Job overview
The Director Ansys Customer Excellence leads a team to provide technical support and professional services, driving business growth and collaborating on product roadmap development.
Responsibilities and impact
The role involves directing a team to execute technical activities across the customer lifecycle, engaging with key stakeholders, developing go-to-market strategies, managing consulting engagements, partnering with sales, mentoring team members, improving operations, and contributing to corporate initiatives.
Experience and skills
Requires a BS/MS/PhD in engineering or business with 7-12 years of experience in an engineering software environment, proven leadership, knowledge of CAE, CAD, EDA, PLM software, strong communication, project management skills, and ability to travel up to 25%. Preferred qualifications include program management experience, Ansys software knowledge, and strategic certifications.
Career development
Opportunities include leading complex organizations, mentoring team members, cross-product collaboration, and contributing to strategic corporate initiatives and mergers.
Work environment and culture
Ansys promotes a culture based on adaptability, courage, generosity, and authenticity, fostering innovation, teamwork, and employee growth in a respectful and ethical environment.
Company information
Ansys is a 50+ year-old leader in simulation software powering innovation across industries, recognized as an S&P 500 and NASDAQ-100 company with multiple workplace awards.
Team overview
The candidate will lead a cross-regional, multi-disciplinary team including senior managers and managers focused on customer excellence and technical support.
Job location and travel
This is a US remote position with up to 25% domestic travel required, and potential for international travel.
Unique job features
The role uniquely combines leadership in technical customer support with strategic influence on product development and corporate initiatives, including merger integrations.
Company overview
Ansys is a global leader in engineering simulation software, providing solutions that enable companies to predict how their products will operate in real-world environments. They make money through the sale of software licenses, subscription services, and consulting. Founded in 1970, Ansys has a rich history of innovation, including the development of the first commercial finite element analysis software. Their products are used across various industries such as aerospace, automotive, and electronics, helping engineers optimize designs and reduce physical testing costs.
How to land this job
Position your resume to highlight leadership in managing cross-functional teams and driving business impact in engineering software environments, emphasizing your experience directing technical support, professional services, and customer lifecycle activities.
Focus on showcasing your strategic planning abilities, customer engagement skills with senior stakeholders, and your role in guiding product roadmaps and go-to-market strategies for software and services.
Apply through multiple channels including the Ansys corporate careers page, LinkedIn job postings, and reputable job boards where Ansys listings appear to maximize application visibility.
Connect with current Ansys employees in the Customer Excellence or product management divisions on LinkedIn; start conversations by referencing recent Ansys innovations, expressing enthusiasm for their customer-centric approach, or asking for advice on succeeding in the Director role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical application engineering support,' 'strategic planning,' 'customer lifecycle,' 'program management,' 'CAE, CAD, EDA, PLM software,' and 'simulation adoption' to ensure your resume passes automated screenings.
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