Job summary
Job post source
This job is directly from Michaels Stores
Job overview
The Part-time Retail Customer Experience Manager at Michaels Stores leads front-end operations and omnichannel processes to ensure a customer-centric shopping experience and uphold brand promises.
Responsibilities and impact
The role involves managing front-end policies, leading store events, overseeing shrink and safety programs, assisting with cash reconciliation and inventory processes, training and coaching the customer experience team, serving as Manager on Duty, and supporting custom framing operations where applicable.
Compensation and benefits
Michaels offers health insurance including medical, dental, and vision, paid time off, tuition assistance, generous employee discounts, and benefits for both full-time and part-time team members.
Experience and skills
Retail management experience is preferred; candidates should have skills in leadership, customer service, compliance with SOPs, and ability to manage store operations and team performance.
Career development
The job supports talent development through performance management and leadership competency utilization for self and team growth.
Work environment and culture
Michaels fosters an inclusive, respectful, and positive work environment focused on creativity and teamwork, with accommodations available for disabilities.
Company information
Michaels Stores is a leading creative destination in North America with over 1,300 stores, founded in 1973 and headquartered in Irving, Texas, offering arts and crafts products and custom framing services.
Team overview
The candidate will join the customer experience team, working closely with the Store Manager and other team members to deliver excellent service and operational results.
Job location and travel
The position is based in the DFW-Lewisville, TX store, involving work in a public retail environment with some physical demands and variable hours including nights and weekends.
Unique job features
The role includes unique responsibilities such as leading omnichannel processes, managing custom framing solutions in select stores, and participating in both front-end operations and inventory management.
Company overview
Michaels Stores is a leading North American arts and crafts retail chain, offering a wide range of products including art supplies, home décor, framing, and seasonal merchandise. Founded in 1973 by Michael J. Dupey in Dallas, Texas, the company has grown to operate over 1,200 stores across the United States and Canada. Michaels generates revenue through in-store and online sales, catering to DIY enthusiasts, hobbyists, and professional artists. Notably, the company went public in 1984, was taken private in 2006, and again in 2021 when it was acquired by Apollo Global Management.
How to land this job
Tailor your resume to emphasize leadership in front-end retail operations, customer service excellence, and experience managing omnichannel processes, as these are key responsibilities for the Part-time Retail Customer Experience Manager role at Michaels Stores.
Highlight your ability to enforce SOPs, manage KPIs, and lead teams through training and coaching, showcasing your skills in compliance, performance management, and talent development.
Apply through multiple platforms including the Michaels corporate careers site and LinkedIn to maximize your application’s visibility and ensure you reach all available openings for this position.
Connect on LinkedIn with current Michaels Store managers or customer experience leaders in the DFW area; use ice breakers like complimenting their recent store event or asking how they manage omnichannel challenges to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'customer centric,' 'SOP adherence,' 'omnichannel processes,' 'KPI achievement,' and 'team coaching' to increase chances of passing initial screenings.
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