Los Angeles County Museum of Art (LACMA)

Visitor Services Associate

LOS ANGELES, CAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Los Angeles County Museum of Art (LACMA)

  • Job overview

    The Visitor Services Associate at LACMA is a temporary, part-time role focused on delivering exceptional visitor service and supporting front-of-house operations including ticket sales and membership promotion.

  • Responsibilities and impact

    The Associate will provide outstanding visitor service, sell tickets and memberships, communicate museum policies and art information, handle cash accurately, support gallery visitors, and participate in training sessions.

  • Compensation and benefits

    The position offers an hourly rate of $20.00 for this Los Angeles-based role.

  • Experience and skills

    Candidates should have at least two years of experience in a high-volume customer service environment, preferably with a background in Art History, proficiency in ticketing software (Tessitura preferred), strong math skills, and availability for flexible hours.

  • Job location and travel

    The job is located in Los Angeles, CA, with flexible hours including nights, weekends, and holidays.

Company overview

The Los Angeles County Museum of Art (LACMA) is the largest art museum in the western United States, dedicated to collecting and exhibiting a diverse range of art spanning various cultures and historical periods. Founded in 1961, LACMA generates revenue through ticket sales, memberships, donations, and grants, as well as hosting special exhibitions and events. The museum is renowned for its extensive permanent collection, innovative exhibitions, and educational programs, making it a significant cultural institution in Los Angeles. Notably, LACMA is undergoing a major renovation project to enhance its facilities and expand its gallery space.

How to land this job

  • Position your resume to highlight your customer service experience in high-volume settings and your proficiency with ticketing software, especially if you have used Tessitura or similar systems.

  • Emphasize your strong guest-first mindset, communication skills, and ability to handle cash transactions accurately, as these align closely with the Visitor Services Associate responsibilities.

  • Apply through multiple channels including LACMA's official careers page, LinkedIn job postings, and other job boards listing this temporary part-time role to maximize your chances.

  • Connect with current Visitor Services team members or leadership at LACMA on LinkedIn; start conversations by asking about the visitor experience culture at LACMA or inquiring about tips to succeed in this role.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'visitor service,' 'ticketing software,' 'cash handling,' 'membership sales,' and 'guest-first mindset' to pass initial screening filters.

  • Jennie Johnson's Power Apply feature can automate tailored applications, identify multiple application portals, and find relevant LACMA contacts on LinkedIn, saving you time and increasing your chance of landing this position.

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