Job summary
Job post source
This job is directly from TDI LLC
Job overview
The Customer Service Representative role focuses on providing excellent customer care and support within the company, contributing to a positive customer experience.
Responsibilities and impact
Daily responsibilities include resolving customer issues, processing orders, answering calls and emails, and collaborating with team members to enhance service quality.
Compensation and benefits
The position offers competitive pay ranging from $15-$17/hr, along with medical, dental, disability, life insurance, a retirement savings plan, paid time off, and a supportive work environment.
Experience and skills
Candidates should have experience in customer service, exceptional communication skills, strong computer proficiency, and the ability to maintain punctuality and prioritize tasks efficiently.
Career development
There are opportunities for advancement within a fun and supportive work environment, encouraging professional growth.
Work environment and culture
The company values high standards of customer service and fosters a positive, innovative, and supportive work culture.
Company information
TDI LLC is involved in the E-Commerce industry, particularly serving the tactical community, including Military and First Responders, and emphasizes pride in serving those who sacrifice for others.
Team overview
The team collaborates closely, with a focus on effective communication and supporting each other in various roles.
Job location and travel
The position is in-office located in Virginia Beach, VA, with a Monday-Friday schedule from 8am to 5pm.
Application process
Candidates are encouraged to check the company website and social media to understand the company culture and values, although specific application instructions are not provided.
Unique job features
The job offers the freedom to make decisions to exceed customer expectations and is particularly rewarding for those interested in the outdoor and tactical lifestyle.
Company overview
TDI is a prominent player in the out-of-home advertising industry, specializing in providing advertising solutions across various transit systems and urban environments. The company generates revenue by offering advertising space on public transportation, including buses, trains, and metro stations, as well as in high-traffic urban areas. Founded in the late 1980s, TDI has a rich history of innovation in the advertising sector, consistently expanding its portfolio to include digital and interactive advertising formats. The company is known for its strategic partnerships with transit authorities and its ability to deliver high-impact advertising campaigns that reach a diverse audience. TDI's commitment to leveraging technology and data analytics has positioned it as a leader in the evolving landscape of outdoor advertising.
How to land this job
Tailor your resume to showcase your experience in customer service, emphasizing your ability to resolve issues efficiently and effectively, as this aligns with TDI LLC's mission of providing excellent customer care.
Highlight your exceptional communication skills, both on the phone and online, as well as your proficiency in Microsoft Office and adaptability to new software, which are crucial for this role.
Apply for the Customer Service Representative position through multiple platforms, including TDI LLC's corporate site and LinkedIn, to maximize your visibility and chances of landing the job.
Connect with individuals in the customer service division at TDI LLC on LinkedIn to inquire about the position; potential ice breakers could include mentioning your admiration for their customer service motto or asking about their experiences working in the tactical community.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'communication skills,' and 'punctuality,' to increase the likelihood of passing initial screenings.
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