Job summary
Job post source
This job is directly from TelyRx
Job overview
The Customer Experience Associate (Pharmacy Technician) at TelyRx plays a key role in delivering exceptional patient care and pharmacy expertise to enhance healthcare delivery and customer satisfaction.
Responsibilities and impact
The role involves assisting customers with medication needs, responding to inquiries via multiple communication channels, resolving issues promptly, building customer relationships, maintaining product knowledge, and meeting performance targets in a fast-paced environment.
Compensation and benefits
The position offers a salary range of $40,000 to $45,000 per year, with benefits including 401(k), dental insurance, health insurance, and paid time off.
Experience and skills
Candidates should have 2+ years of work experience, including at least 1 year in a customer-facing support role with pharmacy technician background, strong communication and problem-solving skills, attention to detail, and ability to work efficiently in a fast-paced setting.
Work environment and culture
TelyRx values a patient-centered approach, inclusivity, convenience, and a dynamic, energetic team environment focused on transforming healthcare through superior customer service.
Company information
TelyRx is a healthcare company focused on simplifying access to essential medicines by removing barriers and using technology to provide a seamless, personalized patient experience.
Job location and travel
The job is located in Clearwater, FL, requiring in-person work at pharmacy and office settings with flexible weekday and weekend shifts.
Unique job features
The role offers the unique opportunity to work in a telehealth setting with a focus on personalized patient care and the use of proprietary messaging systems for customer communication.
Company overview
TelyRx is a technology-enabled healthcare company based in Clearwater, Florida, specializing in telehealth services and pharmacy solutions. It focuses on providing non-controlled, everyday medications through an online platform, ensuring accessibility, affordability, and efficiency for customers. The company operates as a state-of-the-art pharmacy, revolutionizing healthcare by offering essential medications with next-day delivery and a seamless, insurance-free process. Established in 2022, TelyRx combines innovative technology with personalized customer service to enhance the telehealth and pharmacy experience.
How to land this job
Position your resume to highlight your pharmacy technician background combined with strong customer service skills, emphasizing your ability to deliver exceptional patient care in a fast-paced environment at TelyRx.
Focus on showcasing your experience in handling customer inquiries via multiple communication channels, your problem-solving abilities, and your attention to detail in medication guidance and safety.
Apply through multiple platforms such as TelyRx's corporate careers page, LinkedIn, and relevant job boards to maximize your application reach.
Connect with current Customer Experience Associates or pharmacy team members at TelyRx on LinkedIn; start conversations by complimenting their commitment to patient care or asking about the team culture and growth opportunities.
Optimize your resume for ATS by incorporating keywords from the job description like 'pharmacy technician,' 'patient care,' 'customer inquiries,' 'medication safety,' and 'fast-paced environment' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting sites, and find LinkedIn contacts to network with, saving you valuable time and increasing your chances at TelyRx.
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