Job summary
Job post source
This job is directly from EXPRESS (PHOENIX Retail, LLC)
Job overview
The Operations Expert at EXPRESS supports retail operations by managing merchandise flow and enhancing the in-store shopping experience to ensure product availability and customer satisfaction.
Responsibilities and impact
The role involves coaching stockroom associates, processing shipping and receiving orders, replenishing products, managing stockroom organization, coordinating pricing and markdowns, supporting check-out, assisting with onboarding and product launches, and delivering excellent customer service.
Compensation and benefits
The position offers an hourly pay range of $17.50 to $24.05, medical, dental, vision coverage, 401(k) with company match, merchandise discounts, paid time off, parental leave, and additional benefits for part-time associates including insurance options and incentive programs.
Experience and skills
Candidates should have a high school diploma or equivalent, 0-2 years of relevant experience (minimum 6 months), availability for nights and weekends, proficiency with technology like iPads and registers, strong customer service, communication, collaboration, and multitasking skills.
Work environment and culture
The company emphasizes a collaborative team environment, strong communication, customer service, and inclusivity with accommodations for individuals with disabilities.
Company information
PHOENIX Retail, LLC operates the Express and Bonobos brands globally, with over 400 Express stores and 50 Bonobos Guideshops, focusing on modern, confident apparel and innovative retail models.
Job location and travel
The position is located at the Roosevelt Field store, with work involving retail store environment and customer interaction.
Application process
Applicants are informed about equal opportunity employment, accommodation requests, and that PHOENIX does not accept unsolicited resumes from third-party recruiters without prior agreement.
Unique job features
The job includes unique retail responsibilities such as managing merchandise flow, supporting product launches, and participating in a Learn & Earn incentive program for part-time associates.
Company overview
Express is a fashion retailer that specializes in trendy clothing and accessories for young men and women. They make money by selling their products through both physical stores and an online platform, targeting fashion-forward individuals who seek stylish, affordable apparel. Founded in 1980, Express has evolved from a division of Limited Brands to an independent company, known for its modern, versatile collections and strong brand identity. Key historical points include its IPO in 2010 and ongoing efforts to adapt to changing retail landscapes through digital transformation and customer engagement strategies.
How to land this job
Tailor your resume to emphasize your experience in retail operations, particularly your ability to manage merchandise flow, stockroom organization, and product replenishment efficiently at a fast-paced retail environment like EXPRESS.
Highlight your skills in coaching and training associates, your proficiency with technology such as iPads and registers, and your strong customer service and communication abilities, as these are key for the Operations Expert role.
Apply through multiple channels including EXPRESS’s official corporate careers site and LinkedIn to maximize your application’s reach and visibility for this position.
Connect with current employees or managers in the retail operations or store management teams at EXPRESS on LinkedIn. Use ice breakers like commenting on recent store initiatives, asking about the team culture at Roosevelt Field location, or expressing your enthusiasm for EXPRESS’s commitment to customer experience.
Optimize your resume for ATS by including keywords from the job description such as 'merchandise flow,' 'stockroom organization,' 'customer service,' 'coaching and training,' and 'product replenishment' to ensure it passes automated screenings.
Consider using Jennie Johnson’s Power Apply feature which can automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to connect with, saving you time and increasing your chances for success at EXPRESS.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.