Job summary
Job overview
The Technical Service Representative at Huish Outdoors supports customers by handling order entry, product returns, and warranty claims, contributing to customer satisfaction and product support in the watersports industry.
Responsibilities and impact
The role involves processing orders via phone, email, or fax, managing returns and warranty claims, providing technical support for dive equipment over phone and email, maintaining customer records, and using company sales tools like NetSuite and Microsoft Office.
Experience and skills
Candidates need at least three years of customer service experience, intermediate knowledge of scuba diving equipment, proficiency with Microsoft Office and NetSuite, and the ability to handle phone and email communications continuously.
Work environment and culture
Huish Outdoors values passion for dive and watersports, embraces change, and fosters a team of outdoor enthusiasts dedicated to aquatic adventure and activity.
Company information
Huish Outdoors develops dive and watersports products aimed at fueling adventure and active exploration of aquatic environments, supported by a passionate and enthusiastic team.
Job location and travel
The position is based in Salt Lake City, UT, at the company's office.
Company overview
Huish Outdoors is a prominent company in the outdoor recreation industry, specializing in the design, manufacture, and distribution of diving equipment and accessories. They generate revenue by offering a wide range of products under various well-known brands, including Atomic Aquatics, BARE, Stahlsac, and Zeagle, catering to both recreational and professional divers. Founded in 1972, Huish Outdoors has a rich history of innovation and quality, establishing itself as a leader in the diving community. The company is committed to enhancing underwater experiences through cutting-edge technology and superior craftsmanship.
How to land this job
Tailor your resume to highlight your customer service experience, especially in technical support roles, emphasizing your ability to communicate clearly over phone and email as required by Huish Outdoors.
Showcase any familiarity with scuba diving equipment or watersports products, even if not extensive, to align with the company's passion and product focus.
Apply through multiple channels including Huish Outdoors' corporate careers page and LinkedIn to maximize your application's visibility and chances.
Connect on LinkedIn with employees in the Technical Service or Customer Care divisions at Huish Outdoors; start conversations by mentioning your shared interest in watersports or asking about their experience working with the company's products.
Optimize your resume for ATS by including keywords from the job description such as 'technical service,' 'customer support,' 'NetSuite,' 'order processing,' and 'warranty claims' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant application portals, and discover LinkedIn contacts within Huish Outdoors, allowing you to focus your energy on preparing for interviews and networking effectively.
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