Midland Credit Management, an Encore Capital Group Company

Organizational Change Manager

SAN DIEGO, CAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Midland Credit Management, an Encore Capital Group Company.

  • Job overview

    The Organizational Change Manager leads change management practices within the company to drive organizational effectiveness and support business agility transformation.

  • Responsibilities and impact

    The role involves coaching leaders on change management, designing and implementing change initiatives, developing change management strategies and governance, and facilitating training in partnership with Learning and Development.

  • Compensation and benefits

    The annual salary ranges from $124,600 to $161,899 based on location and experience, with additional bonuses, comprehensive healthcare, retirement plans, tuition assistance, paid volunteer time, family support, and various wellness and team-building benefits.

  • Experience and skills

    Requires 8+ years of change management experience, familiarity with agile methodologies, change management certifications like CCMP or Prosci, strong communication, coaching, and strategic planning skills; a Master's degree and agile certifications are preferred.

  • Career development

    Offers paid training and development programs including MCM Academy, a promote-from-within philosophy, and tuition assistance to support career growth.

  • Work environment and culture

    The company values innovation, inclusion, excellence, and an employee-first approach with a positive workplace culture and best-in-class employee experience.

  • Company information

    Encore Capital Group is a publicly traded international specialty finance company focused on helping consumers restore financial health through subsidiaries like Midland Credit Management.

  • Unique job features

    The role uniquely blends change management with enterprise agility transformation and includes coaching, consulting, and training responsibilities across the organization.

Company overview

Midland Credit Management (MCM), a subsidiary of Encore Capital Group, specializes in purchasing and managing consumer debt. They acquire delinquent accounts from major banks, credit unions, and utility providers at a discount, then work with consumers to create repayment plans. Founded in 1953, MCM has grown to become a leader in the debt recovery industry, leveraging data-driven strategies and consumer-centric approaches to maximize recovery rates while maintaining ethical standards. Their operations are supported by a global workforce and advanced analytics, ensuring efficient and compliant debt management.

How to land this job

  • Position your resume to highlight your extensive experience in organizational change management, emphasizing your expertise in coaching, consulting, and facilitating change initiatives within complex matrixed organizations like Midland Credit Management.

  • Focus on your proficiency with change management models such as PROSCI, your ability to lead enterprise agility transformations, and your skills in stakeholder engagement and risk mitigation to align with the job's core responsibilities.

  • Apply through multiple channels including Midland Credit Management’s corporate careers page and LinkedIn to maximize your chances of visibility and consideration for the role.

  • Connect with professionals in the Organizational Effectiveness or Human Resources divisions at Midland Credit Management on LinkedIn; use ice breakers like commenting on recent company initiatives in change management or asking about their experience with the company’s business agility transformation efforts.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'organizational change management,' 'enterprise agility,' 'PROSCI,' 'stakeholder engagement,' and 'change impact assessments' to ensure your resume passes initial screenings.

  • Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and refining your skills.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.