Job summary
Job post source
This job is directly from Old National Bank
Job overview
The Digital Consumer Lending Specialist role at Old National Bank focuses on providing superior customer service and building full financial relationships with clients, primarily in consumer lending, within a virtual lending center environment.
Responsibilities and impact
The specialist will develop and grow client relationships, achieve sales and service targets by processing lending applications and handling client interactions via chat, phone, and online channels, ensure compliance with regulatory and company policies, collaborate with team members, and perform account maintenance and other duties as assigned.
Compensation and benefits
The salary range is $18.25 to $29.75 per hour, with final compensation based on location, skills, experience, and qualifications. Benefits include medical, dental, vision insurance, 401K, continuing education opportunities, and an employee assistance program.
Experience and skills
Candidates should have 2 to 3 years of consumer lending experience, preferably 3 to 5 years in banking, call center experience, ability to cross-sell banking products, NMLS registration or eligibility, good communication and multitasking skills, mathematical aptitude, and proficiency with Microsoft and bank software products.
Career development
The position offers continuing education opportunities and encourages self-development through feedback and training to support current and future roles.
Work environment and culture
Old National Bank promotes an inclusive, collaborative, ethical, agile, and optimistic culture rooted in core values, with a focus on diversity, inclusion, and community engagement.
Company information
Old National Bank is a regional bank established in 1834 with over $70 billion in assets, committed to community service, social responsibility, and helping clients achieve their financial goals.
Team overview
The specialist will join the virtual Solution Center team, which supports clients through multiple digital channels and collaborates closely with banking center bankers and operational teams.
Job location and travel
The role is virtual within the Solution Center, requiring participation in scheduled shifts including Saturdays, with no specific physical office location mentioned.
Application process
Applicants must apply directly to Old National Bank; resumes from external staffing agencies or independent recruiters are not accepted without prior agreement from the Director of Talent Acquisition.
Unique job features
The job offers a unique virtual lending center environment using chat, phone, mobile, and online channels to serve clients, emphasizing a strong focus on relationship banking and consumer lending expertise.
Company overview
Old National Bank is a regional bank headquartered in Evansville, Indiana, offering a range of financial services including personal and business banking, wealth management, and mortgage services. Founded in 1834, it has grown through strategic acquisitions and organic growth to become one of the largest banks in the Midwest. The bank generates revenue through interest income from loans, fees for services, and investment income. Notably, Old National Bank emphasizes community involvement and corporate responsibility, making it a significant player in local economic development.
How to land this job
Position your resume to highlight your strong customer service skills and your ability to build and maintain client relationships, focusing on consumer lending expertise as emphasized by Old National Bank.
Emphasize your experience in digital and virtual banking environments, including handling loan applications, underwriting, and multitasking across chat, phone, and online channels, aligning with the Solution Center's virtual lending model.
Apply through multiple platforms such as Old National Bank's official corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the Digital Consumer Lending or Solution Center teams on LinkedIn; use ice breakers like commenting on recent company community involvement, or asking about their experience with the bank’s digital lending tools.
Optimize your resume for ATS by incorporating keywords from the job description such as 'consumer lending,' 'loan applications,' 'client relationships,' 'compliance,' and 'digital banking,' ensuring your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, freeing up your time to focus on interview preparation and skill enhancement.
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