Job summary
Job post source
This job is directly from Houston Symphony
Job overview
The Patron Services Representative role at Houston Symphony involves providing superior customer service to patrons, handling ticket sales and orders, and supporting the Symphony's mission through personalized care.
Responsibilities and impact
The role includes answering inbound calls, processing ticket orders and renewals using Tessitura, mailing tickets, engaging in sales and donation requests, balancing receipts, working box office duties, and performing additional tasks as needed.
Compensation and benefits
The position is part-time, non-exempt, starting at $13.00 per hour with a competitive wage increase program. No additional benefits are specified.
Experience and skills
Candidates should have a high school diploma or equivalent, some college coursework is a plus, experience in customer service or ticket sales, computer literacy, professionalism, initiative, teamwork ability, flexibility, and availability for evenings, weekends, and some holidays. Knowledge of classical music is preferred.
Company information
Houston Symphony is a performing arts organization focused on classical music, serving patrons with live symphony performances and related events.
Team overview
The position reports to the Director of Patron Services and involves working within the Patron Services department.
Unique job features
The job involves working with the Tessitura ticketing system and requires a professional demeanor and flexibility to work varied hours including evenings and holidays.
Company overview
Houston Symphony is a renowned American orchestra based in Houston, Texas, known for its exceptional performances of classical and contemporary music. Founded in 1913, it has a rich history of artistic excellence and community engagement, performing at the Jesse H. Jones Hall for the Performing Arts. The Symphony generates revenue through ticket sales, donations, sponsorships, and educational programs. Notable milestones include collaborations with world-class musicians and international tours, making it a pivotal cultural institution in the region.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle inbound calls and provide personalized care, as these are core to the Patron Services Representative role at Houston Symphony.
Showcase your familiarity or willingness to learn ticketing systems like Tessitura, along with your skills in processing orders, managing ticket exchanges, and handling financial transactions such as balancing daily receipts.
Emphasize your flexibility to work evenings, weekends, and holidays, as well as your ability to multi-task and work both independently and collaboratively, which are crucial for this part-time position.
Apply through multiple channels including the Houston Symphony's official careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current employees or the Director of Patron Services on LinkedIn to inquire about the role; ice breakers could include expressing your enthusiasm for classical music and asking about the team culture or upcoming Symphony events.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'ticketing system,' 'Tessitura,' 'multi-tasking,' and 'classical music' to ensure it passes initial screenings effectively.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, saving you valuable time and increasing your application impact.
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