Job summary
Job post source
This job is directly from Pinnacle Fertility
Job overview
The Patient Experience Coordinator at Pinnacle Fertility ensures a seamless and welcoming experience for fertility patients, acting as the first point of contact and providing administrative and scheduling support.
Responsibilities and impact
The role involves welcoming and checking in patients, verifying information, managing calls and appointments, maintaining patient records, processing billing, and supporting clinical staff and administrative tasks.
Compensation and benefits
The position offers an hourly rate of $18.50 to $20.00 based on experience, with comprehensive healthcare, dental, life, and vision insurance, paid time off, paid holidays, and a retirement savings program.
Experience and skills
Candidates need a high school diploma or equivalent, 6+ months of medical office or patient service experience, strong communication and organizational skills, proficiency with EMR, and basic insurance knowledge.
Work environment and culture
Pinnacle Fertility values diversity and inclusivity, fostering an inclusive environment where team members feel supported and empowered, serving patients of all backgrounds.
Company information
Pinnacle Fertility is a leading fertility care platform with a national network of clinics, delivering innovative technology and compassionate care to help families on their journey to parenthood.
Team overview
The candidate will join the Reproductive Gynecology & Infertility team at the Westerville, OH location, working collaboratively in a multidisciplinary environment.
Job location and travel
This is a full-time, on-site position in Westerville, OH, with working hours Monday-Thursday 7:00 AM to 4:00 PM and Friday 7:00 AM to 2:00 PM.
Unique job features
The role is distinguished by its focus on providing a high-touch, compassionate patient experience in a specialized fertility care setting.
Company overview
Pinnacle Fertility, Inc. specializes in providing comprehensive fertility services, including in vitro fertilization (IVF), egg freezing, and genetic testing, aimed at helping individuals and couples achieve their family-building goals. The company generates revenue through patient consultations, fertility treatments, and advanced reproductive technologies. Founded with a mission to offer personalized care and cutting-edge solutions, Pinnacle Fertility has grown to include a network of clinics and specialists dedicated to advancing reproductive medicine and patient outcomes.
How to land this job
Tailor your resume to highlight your experience in patient services, medical office support, and your ability to manage scheduling and administrative tasks efficiently, as these are core to the Patient Experience Coordinator role at Pinnacle Fertility.
Emphasize your strong communication skills, proficiency with electronic medical records (EMR), knowledge of healthcare insurance processes, and your ability to provide compassionate, patient-focused service in a fast-paced environment.
Apply through multiple channels including Pinnacle Fertility's official corporate careers page and LinkedIn to maximize your visibility and application reach for this position.
Connect with current employees in the Reproductive Gynecology & Infertility division at Pinnacle Fertility on LinkedIn; when messaging, start with ice breakers such as mentioning your admiration for Pinnacle's patient-centered approach or asking about their experience working in fertility care to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description like 'patient services,' 'EMR proficiency,' 'insurance verification,' 'scheduling,' and 'patient care' to ensure it passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple job boards, and identifying relevant LinkedIn connections to network with, allowing you to focus more on preparing for interviews and other job search activities.
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