Job summary
Job post source
This job is directly from City of Fayetteville, North Carolina
Job overview
The Desktop Support Specialist role at City of Fayetteville involves providing first and second tier IT support to city users, maintaining and repairing computer hardware and software, and supporting IT operations across city departments.
Responsibilities and impact
The specialist will troubleshoot IT issues, install and configure computers and peripherals, maintain backups and network operations, assist users and train personnel, evaluate software, and support special IT projects.
Compensation and benefits
The position offers an hourly wage range of $23.80 to $30.35 depending on qualifications, comprehensive health and dental insurance, paid leave including vacation, sick leave, holidays, bereavement, retirement plans with city contributions, deferred compensation plans, flexible spending accounts, disability insurance, life insurance, death benefits, bi-weekly pay, direct deposit, and an employee assistance program.
Experience and skills
Candidates need at least one year of IT support experience, a high school diploma with coursework in related fields, a valid driver's license, and preferred certifications like A+ or Microsoft certifications.
Work environment and culture
The City of Fayetteville promotes a supportive work environment with equal opportunity employment, emphasizing employee benefits and community service.
Company information
City of Fayetteville is a municipal government entity providing services to the community with a focus on efficient IT support and operations.
Job location and travel
The job is located in Fayetteville, North Carolina, with work involving various city departments and divisions.
Application process
Applicants must submit a complete application including a 10-year work and education history, answer supplemental questions, and undergo a panel interview, background check, drug screening, and driving record check.
Unique job features
The role includes unique responsibilities such as managing city-wide IT support, coordinating with third-party vendors, and maintaining critical backup systems for city operations.
Company overview
The City of Fayetteville, North Carolina, is a municipal government organization responsible for providing essential services to its residents, including public safety, infrastructure maintenance, and community development. The city generates revenue through property taxes, sales taxes, service fees, and state and federal grants. Fayetteville has a rich history, notably as the home of Fort Bragg, one of the largest military installations in the world, which significantly influences the local economy and community. The city is committed to fostering a vibrant, inclusive community and promoting sustainable growth and development.
How to land this job
Position your resume to emphasize your hands-on experience with first and second tier desktop support, including troubleshooting, hardware/software installation, and vendor coordination, reflecting the City of Fayetteville’s core needs.
Highlight your familiarity with imaging, configuring PCs, mobile devices, VOIP systems, and backup operations, showcasing your ability to maintain and repair city-wide IT resources.
Apply through multiple channels including the City of Fayetteville’s official employment portal and LinkedIn to maximize application visibility and ensure all application requirements, especially the detailed 10-year history and driver’s license info, are met.
Connect on LinkedIn with IT department staff or Desktop Support Specialists at City of Fayetteville; open conversations by mentioning your interest in their 'CAN DO' culture or asking about key challenges their team faces in desktop support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'imaging,' 'VOIP,' 'hardware repair,' 'backup operations,' and 'help desk software,' ensuring your application passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify all relevant job portals, and discover LinkedIn contacts for networking, freeing you to focus on interview preparation and skill enhancement.
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