Job summary
Job post source
This job is directly from WRITER
Job overview
The Engagement Manager at WRITER works with late-stage prospects and current customers to ensure successful delivery and value realization of Writer AI apps, impacting customer success and company growth.
Responsibilities and impact
The role involves pre-sales scoping, collaborating with Sales, uncovering and validating use-cases, writing scope of work, and managing end-to-end delivery to ensure projects are on time, within scope, and budget.
Compensation and benefits
The position offers generous PTO, medical, dental, and vision coverage, paid parental leave, fertility support, cancer testing, flexible spending accounts, health savings accounts, work-life stipends, company off-sites, competitive compensation, stock options, and 401k.
Experience and skills
Candidates need 5+ years in technical or professional services in SaaS, experience with Fortune 500 customers, knowledge of generative AI and prompt engineering is a plus, understanding of APIs, excellent communication, and customer outcome orientation.
Work environment and culture
The culture values positivity, curiosity, and a builder mentality, focusing on creating champions in AI writing and fostering diversity and inclusion.
Company information
WRITER is a company focused on AI writing solutions, aiming to help users write better and faster with their AI apps and platform.
Team overview
The candidate will report to the VP of Technical Delivery and work closely with the Sales and Implementation teams to ensure customer success.
Application process
Applicants must submit their application on the application page and agree to WRITER's Global Candidate Privacy Notice.
Unique job features
The role uniquely combines technical expertise and customer engagement in AI writing solutions, offering a chance to work with cutting-edge generative AI and prompt engineering technologies.
Company overview
Writer is a San Francisco-based company founded in 2020, specializing in enterprise generative AI software. The company offers a full-stack AI platform designed to enhance business productivity by embedding AI into various business processes. Writer is backed by notable investors such as ICONIQ Growth and Insight Partners and has offices in San Francisco, New York City, and London. The company, led by CEO May Habib, employs around 200 people and continues to innovate in the AI market, aiming to transform how businesses operate through advanced AI solutions.
How to land this job
Tailor your resume to emphasize your experience in SaaS professional services, particularly your ability to manage pre-sales scoping and end-to-end delivery for enterprise clients, highlighting any work with Fortune 500 companies.
Focus on showcasing your technical expertise with APIs, generative AI, and prompt engineering, along with your skills in strategic selling and value articulation of AI solutions.
Apply through multiple channels including WRITER's corporate careers page and LinkedIn to maximize your application visibility and opportunities to be noticed.
Connect on LinkedIn with current Engagement Managers and team members in WRITER's Technical Delivery division; start conversations by referencing recent AI trends or asking about their experience transitioning customers from pre-sale to successful implementation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'pre-sales scoping,' 'AI delivery,' 'use-case validation,' 'API integration,' and 'customer outcome-oriented' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify key LinkedIn contacts to network with, allowing you to focus more time on preparing for interviews and refining your pitch.
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