Job summary
Job post source
This job is directly from Businessolver
Job overview
The AVP of Client Services at Businessolver leads client service execution to ensure a high-quality client experience and drives operational accountability and team performance.
Responsibilities and impact
The role involves partnering with project and production teams, managing client escalations, reviewing client health metrics, leading team meetings, training team members, supporting annual enrollment activities, and collaborating with sales on client engagements.
Compensation and benefits
The salary range is $90K to $140K annually, with pay based on experience and internal equity. The role is eligible for quarterly bonuses and offers a comprehensive benefits package.
Experience and skills
Candidates need 8+ years in benefits administration with brokers, carriers, or clients, preferably a bachelor's degree, strong communication, project management skills, tech-savviness, and willingness to travel up to 15%.
Career development
The company promotes continuous learning and offers opportunities to engage with cutting-edge technology and professional growth through training and team support.
Work environment and culture
Businessolver fosters a high-performance, fun, and inclusive culture focused on client delight, security, and equal opportunity employment.
Company information
Businessolver, founded in 1998 by HR professionals, provides benefits technology and services with a secure SaaS platform focused on client satisfaction and risk minimization.
Team overview
The AVP leads client services teams, conducting regular meetings, training, and performance reviews to ensure successful execution of client-related tasks.
Job location and travel
This is a remote position available anywhere in the U.S. with up to 15% travel required.
Unique job features
The role includes acting as a security contact for the business unit, driving compliance with security and privacy practices, and participating in sales finalist meetings and strategy sessions.
Company overview
Businessolver is a technology company specializing in benefits administration solutions for employers. They generate revenue through their proprietary SaaS platform, which streamlines benefits management, enrollment, and compliance for HR departments. Founded in 1998, Businessolver has grown significantly, driven by their focus on innovation and customer-centric services. Key historical milestones include the launch of their Benefitsolver platform and strategic acquisitions to expand their service offerings.
How to land this job
Position your resume to highlight your extensive experience in client services, project management, and relationship management within the benefits administration or health and welfare sectors, emphasizing your ability to drive operational execution and client satisfaction as described in the AVP role.
Focus on showcasing your leadership skills, including team management, training, and cross-functional collaboration with sales and customer success teams, as these are critical for delivering a consistent, high-quality client experience at Businessolver.
Apply through multiple channels such as Businessolver’s corporate career page, LinkedIn job postings, and relevant job boards to maximize your application’s visibility and ensure you don’t miss any opportunity.
Connect with professionals in Businessolver’s client services or customer success divisions on LinkedIn, and use ice breakers like commenting on a recent company initiative, asking about their experience with client health scorecards, or expressing enthusiasm for Businessolver’s culture of client delight.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client services,' 'project management,' 'benefits administration,' 'client health scorecard,' 'operational execution,' and 'team leadership' to pass automated screening and highlight your fit for the AVP role.
Jennie Johnson’s Power Apply feature can automate tailored resume customization, multi-channel application submissions, and LinkedIn networking outreach, freeing you to focus on interview preparation and strategic career moves.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.