Job summary
Job post source
This job is directly from Direct Supply
Job overview
The Marketing Manager - Customer Experience at Direct Supply leads initiatives to enhance customer engagement through strategic events and showroom transformation, impacting brand presence and customer interactions.
Responsibilities and impact
The role involves transforming a showroom into a Customer Meeting Center, driving customer engagement strategies, collaborating cross-functionally, managing tradeshows and campus visits, and overseeing vendor relationships to align with business goals.
Experience and skills
Requires a Bachelor's degree in Marketing or related field, 6+ years in marketing or customer experience, strong project leadership, stakeholder engagement, vendor management skills, with experience in space planning and AV/digital technology integration preferred.
Compensation and benefits
Generous benefit package is available, though specific salary details are not provided.
Work environment and culture
Direct Supply values customer focus, innovation, and diversity, fostering a collaborative and inclusive work environment.
Company information
Direct Supply specializes in healthcare technology products and solutions aimed at improving senior care, with a commitment to innovation and customer-centric services.
Job location and travel
The job is to be performed at the listed location, presumably Direct Supply's facilities, with no mention of remote options.
Unique job features
The role is distinguished by its focus on transforming traditional customer engagement spaces into innovative, technology-integrated environments and leading high-impact experiential marketing initiatives.
Company overview
Direct Supply is a leading provider of equipment, eCommerce, and service solutions for senior living communities. Founded in 1985, the company has grown by focusing on innovation and customer service, offering a wide range of products from medical supplies to furniture. They generate revenue through product sales, technology solutions, and consulting services tailored to the needs of senior care facilities. Notably, Direct Supply is employee-owned, fostering a strong culture of ownership and commitment to quality.
How to land this job
Position your resume to highlight your leadership in transforming customer engagement spaces and your strategic vision for experiential marketing, emphasizing showroom transformation and tradeshow execution at Direct Supply.
Focus on showcasing your project management skills, ability to mobilize resources, and proven success in delivering customer-centric experiences that align with business goals and brand consistency.
Apply through multiple channels including Direct Supply's corporate careers page, LinkedIn job postings, and relevant job boards to maximize your application visibility.
Connect with marketing and customer experience professionals at Direct Supply on LinkedIn; use ice breakers like commenting on recent company innovations in healthcare tech or asking about their approach to immersive customer experiences.
Optimize your resume for ATS by integrating keywords such as 'customer experience,' 'project management,' 'experiential marketing,' 'tradeshow strategy,' and 'stakeholder engagement' to ensure it passes automated screenings.
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