Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Desktop Support role at Computer Data Concepts, Inc involves providing technical assistance and support to end users in Boston, MA, ensuring efficient operation of IT products and services.
Responsibilities and impact
Daily responsibilities include managing service desk operations, resolving user issues via various communication channels, and providing deskside support for hardware and software incidents.
Compensation and benefits
Salary is dependent on experience (DOE) and includes benefits, though specific details are not provided.
Experience and skills
Candidates should have experience in desktop support and service desk operations, with strong communication skills preferred.
Company information
Computer Data Concepts, Inc specializes in IT services and support, focusing on delivering effective solutions to clients.
Job location and travel
The position is located in Boston, MA, and requires local candidates.
Company overview
Computer Data Concepts, Inc. is a technology solutions provider specializing in data management, IT consulting, and software development services. The company generates revenue by offering tailored IT solutions to businesses, helping them optimize their data processes and improve operational efficiency. Founded in the early 2000s, Computer Data Concepts has built a reputation for delivering innovative technology solutions and maintaining strong client relationships. Their expertise in data-driven strategies and commitment to customer satisfaction are key components of their business model, making them a significant player in the tech industry.
How to land this job
Position your resume to highlight your experience in deskside support and service desk roles, emphasizing your ability to assist users with IT issues via phone, chat, and email.
Emphasize your familiarity with ITSM tools and your experience in ticket management, as well as your ability to engage with resolver groups when necessary.
Apply through multiple platforms, including Computer Data Concepts, Inc's corporate site and LinkedIn, to broaden your reach for this position.
Connect with professionals in the IT support division at Computer Data Concepts, Inc on LinkedIn to gather insights about the role and the company culture.
Use ice breakers like discussing a recent technology trend or asking for advice on improving service desk performance to initiate conversations with your connections.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support', 'service desk', and 'ITSM tools' to enhance your chances of passing automated screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the role and effectively managing your job search efforts.
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