Job summary
Job post source
This job is directly from Included Health
Job overview
The Director, Client Success at Included Health leads a team managing strategic client accounts with over $50M ARR, focusing on retention, upsell, and client satisfaction to drive business outcomes.
Responsibilities and impact
The role involves owning senior client relationships, leading a team, aligning internal resources to client strategies, collaborating with vendors, driving utilization and ROI, and ensuring client renewal through strategic account management.
Compensation and benefits
The position offers a base salary ranging from $149,450 to $274,430 depending on geographic zone, plus equity and benefits including 401(k), comprehensive medical coverage, paid parental leave, remote work support, and family building benefits.
Experience and skills
Candidates need 12 years in Client Success or Account Management in healthcare benefits, experience with Fortune 100 or large group clients, strong project delivery, data-driven decision making, executive relationship building, Salesforce proficiency, and willingness to travel about 25%.
Work environment and culture
Included Health promotes a remote-first culture with a focus on equitable compensation and comprehensive benefits supporting work-life balance and family needs.
Company information
Included Health is a healthcare company providing integrated virtual care and navigation, aiming to improve healthcare access and quality for diverse health needs across communities.
Job location and travel
The role requires being located in a major U.S. metro area, preferably in the Western United States, with an estimated 25% travel requirement.
Unique job features
The job features a strategic leadership role managing high-value client portfolios with a strong emphasis on cross-functional collaboration and data-driven client success strategies.
Company overview
Included Health is a healthcare technology company that provides personalized care and navigation services to individuals, employers, and health plans. They make money through subscription-based models and partnerships with organizations that seek to improve healthcare outcomes and reduce costs for their members. Founded in 2011 and initially known as Grand Rounds, the company rebranded to Included Health in 2021 after merging with Doctor On Demand, expanding their services to include virtual primary care, behavioral health, and specialty care.
How to land this job
Tailor your resume to emphasize your extensive experience in client success and account management within the healthcare and benefits space, highlighting leadership of strategic client portfolios with multi-million dollar ARR.
Focus on showcasing your ability to develop and execute long-term client strategies, manage teams through ambiguity, and drive retention, upsell, and NPS targets as outlined in the job description.
Apply through multiple platforms including Included Health's corporate careers page and LinkedIn to maximize your visibility and ensure your application reaches the right hiring managers.
Connect with current employees in the Client Success division at Included Health on LinkedIn; start conversations by referencing recent company news, commenting on their client success stories, or asking about the culture and expectations for this leadership role.
Optimize your resume for ATS by incorporating key terms from the job description such as 'client success,' 'strategic account management,' 'healthcare benefits strategy,' 'retention,' 'upsell,' 'NPS,' and 'Salesforce' to improve your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and refining your leadership pitch.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.