Job summary
Job post source
This job is directly from DevSavant
Job overview
The Tier II Client Support Specialist at DevSavant is responsible for troubleshooting technical issues and supporting customers by resolving problems related to software products, contributing to customer satisfaction and product improvement.
Responsibilities and impact
The role involves filing reports on product issues, troubleshooting technical problems, fulfilling customer change requests, staying updated on product changes, suggesting improvements, coding using HTML/CSS/Bootstrap and JavaScript, managing code deployments, working with CRMs like Salesforce, and being on-call for emergencies.
Experience and skills
Candidates need at least 2 years of development and customer-facing experience, proficiency in HTML, CSS, C#, JavaScript, Bootstrap 3, experience with Zendesk, Jira, Visual Studio, GitLab, Perforce, and prior Salesforce experience; a bachelor's degree in a related field is required.
Work environment and culture
DevSavant fosters a culture of growth, well-being, and a supportive, success-driven environment focused on excellence and results.
Company information
DevSavant is a technology partner specializing in software development, data engineering, AI/ML, cloud solutions, automation testing, and UI/UX design, delivering innovative and high-quality solutions.
Unique job features
The job offers hands-on coding, technical troubleshooting, and direct customer interaction, with occasional off-hours on-call duties for emergencies.
Company overview
DevSavant is a technology company specializing in software development and IT services, providing tailored solutions to meet the specific needs of businesses across various industries. They generate revenue by offering a range of services including custom software development, IT consulting, and system integration, ensuring clients achieve operational efficiency and innovation. Founded with a focus on delivering high-quality technology solutions, DevSavant has established itself as a reliable partner for businesses seeking to leverage technology for growth. Their commitment to excellence and customer satisfaction has been a driving force in their expansion and success in the tech industry.
How to land this job
Position your resume to highlight your hands-on coding skills in HTML, CSS, Bootstrap, JavaScript, and C# as these are crucial for the Tier II Client Support Specialist role at DevSavant.
Emphasize your experience with customer support, troubleshooting technical issues, and working with tools like Zendesk, Jira, Visual Studio, GitLab, and Perforce to align with the job description.
Apply through multiple channels including DevSavant's corporate career page, LinkedIn job listings, and reputable tech job boards to maximize your visibility.
Connect on LinkedIn with current DevSavant employees in client support or technical teams; start conversations by complimenting recent DevSavant projects or asking about the team’s approach to handling urgent client issues.
Optimize your resume for ATS by incorporating keywords such as 'customer support,' 'technical troubleshooting,' 'HTML/CSS,' 'JavaScript,' 'Salesforce,' and 'ticketing systems' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn contacts, saving you time and increasing your chances of landing the role.
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