Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the generic company name 'Fortune 500 Companies' and the detailed role description that suggests a specialized position likely sourced through a recruiter.
Job overview
The Program Coordinator role focuses on leading enhancement initiatives for an AI-powered Customer Experience platform, ensuring cross-functional collaboration and delivery of impactful AI features.
Responsibilities and impact
The coordinator manages enhancement tracking, facilitates coordination among engineering and business teams, prioritizes improvements based on customer impact, and communicates progress and decisions to stakeholders.
Experience and skills
The role requires strong organizational skills, experience in program coordination and product operations, and the ability to work with cross-functional teams including engineering and business stakeholders.
Job location and travel
The position is remote, allowing work from any location.
Unique job features
The job uniquely combines program coordination with a product operations mindset focused on AI-powered customer experience enhancements across voice and chat channels.
Company overview
Fortune 500 Companies is an annual list compiled and published by Fortune magazine that ranks the top 500 U.S. corporations by total revenue for their respective fiscal years. These companies span various industries including technology, finance, healthcare, and retail, making money primarily through sales, services, and investments. The list was first published in 1955 and has since become a benchmark for business success and economic power in the United States. Understanding the dynamics and the leading players in this list can provide valuable insights into market trends and corporate strategies.
How to land this job
Position your resume to highlight your expertise in program coordination and product operations, emphasizing your ability to manage cross-functional teams and maintain centralized tracking systems like SmartSheet.
Focus on showcasing skills in stakeholder engagement, prioritization based on customer experience impact, and your experience driving coordination across engineering, QA, and business teams.
Apply through multiple channels including the Fortune 500 company’s corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with professionals working in AI, customer experience, or product operations divisions at Fortune 500 companies on LinkedIn; use ice breakers such as commenting on recent AI CX platform enhancements or asking about their experience managing cross-team coordination.
Optimize your resume for ATS by incorporating keywords from the job description like 'program coordination,' 'product operations,' 'AI-powered CX platform,' 'stakeholder engagement,' and 'enhancement tracking' to pass initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal job portals, and discover relevant LinkedIn connections, allowing you to focus your time on networking and interview preparation.
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