Job summary
Job post source
This job is directly from Wecom Fiber
Job overview
The Director of Customer Experience at Wecom Fiber is a strategic leadership role focused on enhancing customer satisfaction and managing contact center operations.
Responsibilities and impact
The role involves developing customer experience strategies, leading the customer experience team, implementing training programs, overseeing contact center operations, and sourcing technologies for efficient service delivery.
Experience and skills
Candidates should have a Bachelor's or Master's degree in a relevant field, proven experience in customer experience leadership, and strong analytical and communication skills.
Company information
Wecom Fiber is focused on delivering exceptional customer experiences and operates with a commitment to equal employment opportunity.
Job location and travel
The position is located in Phoenix, AZ.
Company overview
Wecom Fiber is a telecommunications company specializing in providing high-speed fiber optic internet services to residential and business customers. Founded 66 years ago, the company has grown by focusing on superior customer service, innovation, and quality. Based in Kingman, Arizona, Wecom Fiber offers a range of services including high-speed internet, voice, and enterprise solutions. They are actively involved in expanding internet access in underserved areas, such as the Hualapai Nation and various counties in Arizona. Wecom Fiber generates revenue through subscription services and partnerships with local governments and businesses.
How to land this job
Position your resume to showcase your leadership experience in customer experience and contact center management, emphasizing your ability to drive customer satisfaction and loyalty.
Highlight your experience in developing customer experience strategies, implementing customer journey mapping, and establishing KPIs for measuring success, as these are key responsibilities for the role.
Apply through multiple platforms, including Wecom Fiber's corporate site and LinkedIn, to maximize your application visibility and opportunities.
Connect with professionals in the customer experience division at Wecom Fiber on LinkedIn to gather insights about the position and the company culture.
Potential ice breakers could include asking about their recent initiatives in customer experience or expressing interest in their approach to technology integration in the contact center.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer experience strategy,' 'contact center operations,' and 'quality control measures' to increase your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to efficiently manage your applications, ensuring your resume is tailored and your networking efforts are streamlined, allowing you to focus on your job search.
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