Job summary
Job post source
This job is directly from Grow Financial Federal Credit Union
Job overview
The IT Support Specialist II at Grow Financial Federal Credit Union provides essential technical support to employees, ensuring smooth operations and enhancing service delivery.
Responsibilities and impact
Daily responsibilities include providing technical support for desktop operating systems, troubleshooting hardware issues, managing user issue tickets, and supporting access to core systems, with rotating on-call duties.
Compensation and benefits
Benefits include remote work options, medical/dental/vision insurance, tuition reimbursement, 15 days of paid time off, retirement benefits with an 8% match, and paid volunteer days.
Experience and skills
Candidates must have a high school diploma, two years of PC operations experience, A+ certification, and extensive knowledge of Windows 10 and 11, along with hardware troubleshooting skills.
Career development
The company offers in-house training dedicated to helping team members reach their maximum potential, providing opportunities for professional growth.
Work environment and culture
Grow Financial promotes a collaborative culture focused on service, flexibility, and employee engagement, consistently recognized as a top workplace.
Company information
Grow Financial Federal Credit Union is a member-owned institution headquartered in Tampa, FL, dedicated to serving its members and local communities with a focus on personal and professional growth.
Team overview
The team consists of IT support professionals providing essential services to a diverse group of employees across various locations.
Job location and travel
The position is hybrid, requiring some in-person attendance at the Tampa, FL headquarters, with remote work options available for candidates in specific states.
Application process
Interested candidates can apply online, and the position is open to individuals meeting the specified qualifications.
Unique job features
This role offers a unique blend of remote and in-office work, along with opportunities for community service and employee engagement activities.
Company overview
Grow Financial Federal Credit Union is a member-owned financial institution that provides a range of banking services including savings and checking accounts, loans, mortgages, and investment options. They generate revenue through interest on loans, fees for services, and investments. Established in 1955, Grow Financial has grown significantly, now serving over 200,000 members with numerous branches primarily in Florida and South Carolina. The company emphasizes community involvement and financial education, making it a notable player in the regional banking sector.
How to land this job
Position your resume to emphasize your two years of experience with PC operations and your one year in a Help Desk environment, as these are critical for the IT Support Specialist II role at Grow Financial Federal Credit Union.
Highlight your A+ certification, extensive knowledge of Windows 10 and 11, and your experience with Microsoft Office applications, as these skills are specifically mentioned in the job description.
Apply through multiple channels, including Grow Financial's corporate site and LinkedIn, to maximize your visibility and chances of landing the position.
Connect with IT team members at Grow Financial on LinkedIn to ask about the role; potential ice breakers could include asking about their experiences with the Symitar system or their favorite aspect of working at Grow.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'technical support,' 'hardware troubleshooting,' and 'Windows Active Directory.'
Consider utilizing Jennie Johnson's Power Apply feature to manage your applications efficiently, allowing you to focus your time on networking and preparing for interviews.
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