Job summary
Job post source
This job is directly from Alterra Mountain Company
Job overview
The Ecommerce Product & Support Manager at Alterra Mountain Company leads a team to ensure efficient delivery of ski/snowboard, lodging, and activity products online, enhancing customer experience and internal processes.
Responsibilities and impact
Daily responsibilities include managing product builds, optimizing processes, ensuring quality control, and collaborating with various teams to enhance product offerings and customer service.
Compensation and benefits
The salary range for this position is $100,000 to $140,000 per year, with additional benefits including free Ikon Pass, flexible time off, medical insurance, and a 401(k) plan with company match.
Experience and skills
Candidates should have 3+ years in customer service support, leadership, product operations, and ecommerce systems, along with strong communication and process development skills.
Career development
Opportunities for growth include potential advancement within the ecommerce team and involvement in new system implementations.
Work environment and culture
The company promotes a culture of authenticity, empowerment, and collaboration, with a flexible/hybrid workplace policy and a dog-friendly office environment.
Company information
Alterra Mountain Company operates iconic mountain destinations and is known for the Ikon Pass, providing access to over 50 ski resorts worldwide, with a commitment to social responsibility and diversity.
Team overview
The candidate will join a team focused on ecommerce product operations, emphasizing collaboration and efficiency in a dynamic environment.
Job location and travel
The position is based in Denver, Colorado, with a flexible/hybrid work policy allowing for remote work and in-person collaboration.
Application process
Interested candidates can apply as the position is open and accepting applications, with no specific documentation or deadline mentioned.
Unique job features
Unique aspects of this role include the opportunity to lead large-scale product builds and the chance to work in a vibrant, outdoor-focused company culture.
Company overview
Alterra Mountain Company is a leading player in the ski and outdoor adventure industry, operating 15 iconic mountain destinations across North America, including Steamboat and Mammoth Mountain. The company generates revenue through lift ticket sales, season passes, lodging, retail, and dining services. Founded in 2018 through a merger between Intrawest, Mammoth Resorts, and Squaw Valley Ski Holdings, Alterra is known for its Ikon Pass, which offers access to over 40 global destinations, enhancing its market presence and customer loyalty.
How to land this job
Tailor your resume to showcase your leadership experience in managing customer service support teams, emphasizing your ability to mentor and develop individual contributors, as this is crucial for the Ecommerce Product Operations Manager role at Alterra Mountain Company.
Highlight your strong process orientation and any experience in product operations, particularly in eCommerce systems, to align with the responsibilities of optimizing product build processes and ensuring quality control.
Apply through multiple platforms, including Alterra Mountain Company's corporate site and LinkedIn, to maximize your application visibility and chances of being noticed.
Reach out to individuals in the product operations division at Alterra Mountain Company on LinkedIn to inquire about the position, using ice breakers such as discussing your shared passion for outdoor adventures or asking about their experience with the company's product offerings.
Optimize your resume for ATS by including relevant keywords from the job description, such as 'product operations,' 'customer relationship management,' and 'eCommerce systems,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process, making it easier to tailor your resume, find the best application channels, and identify relevant LinkedIn connections, allowing you to focus more on your job search strategy.
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