Job summary
Job post source
This job is directly from American Express
Job overview
The Senior Manager, US Consumer Insights at American Express leads consumer insights to drive strategy and customer connectivity for the US Consumer Services organization, impacting business decisions and brand strategy.
Responsibilities and impact
The role involves partnering with US Consumer Business stakeholders to deliver strategic priorities through customer insights, producing actionable insights using analytics, and ensuring clear understanding of customers across internal and external data sources.
Compensation and benefits
The salary range is $80,000 to $155,000 annually plus bonus and benefits including competitive base salary, bonus incentives, 6% company match on retirement savings, comprehensive medical and wellness benefits, flexible work models, and extensive parental leave.
Experience and skills
Requires 7+ years in consumer insights or market research with strong quantitative analytics skills, ability to translate research into business recommendations, consultative approach, strong communication, stakeholder management, and proficiency in Excel, PowerPoint, and Word; marketing or research post-graduate degree is a plus.
Career development
The company offers career development and training opportunities to support professional growth and leadership development.
Work environment and culture
American Express promotes a culture of innovation, shared values, leadership, holistic well-being, flexibility through hybrid or virtual work models, and an inclusive environment supporting diversity and equal opportunity.
Company information
American Express is a historic financial services company with 175 years of innovation, focusing on customer, community, and colleague support through global advertising, brand management, and marketing excellence.
Team overview
The position is within the Global Brand Strategy & Insights team under the US Product & Marketing Insights COE, reporting to the Director of Membership Services Insights, collaborating closely with US Consumer Business stakeholders.
Job location and travel
The job is based in the United States with flexible working arrangements including hybrid, onsite, or virtual options depending on role and business needs.
Unique job features
The role offers unique opportunities to influence senior leadership with strategic consumer insights, leverage advanced analytics methods, and work within a globally recognized brand with comprehensive employee support programs.
Company overview
American Express, often known as Amex, is a global financial services corporation renowned for its credit card, charge card, and traveler's cheque businesses. The company generates revenue through interest on outstanding balances, annual card fees, merchant fees, and various financial services. Founded in 1850, American Express has a rich history, initially starting as an express mail business before evolving into a leading financial services provider. The company is also known for its premium customer service and exclusive membership rewards programs.
How to land this job
Position your resume to highlight your expertise in consumer insights, quantitative market research, and advanced analytics techniques like conjoint and segmentation, which are critical for the Senior Manager role at American Express.
Emphasize your ability to translate complex research findings into actionable business recommendations, showcasing strategic thinking, stakeholder influence, and strong communication skills tailored to senior leadership.
Apply through multiple channels including the American Express corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with professionals in the US Consumer Business or Global Brand Strategy & Insights teams at American Express on LinkedIn; start conversations with ice breakers like complimenting recent Amex marketing campaigns, asking about the impact of consumer insights on their strategies, or expressing enthusiasm for their innovative brand initiatives.
Optimize your resume for ATS by incorporating keywords from the job description such as 'consumer insights,' 'quantitative research,' 'advanced analytics,' 'stakeholder management,' and 'strategic recommendations' to increase your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to streamline your job search by automating tailored applications, identifying the best platforms to apply through, and facilitating LinkedIn networking, allowing you to focus on preparing for interviews and career growth.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.