Job summary
Job post source
This job is directly from Modivcare
Job overview
The Customer Service Representative role at Modivcare focuses on positively impacting members' lives by addressing their service inquiries and concerns.
Responsibilities and impact
Daily tasks include documenting customer concerns, ensuring compliance with company procedures, inputting trip data, and educating members on services and insurance coverage.
Compensation and benefits
The starting pay rate is $14.00/hour, with a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, paid time off, and tuition reimbursement.
Experience and skills
Candidates should have a high school diploma or GED, 0-2 years of related experience, and strong communication and organizational skills, with a preference for those with contact center or customer service experience.
Career development
Opportunities for professional growth may include advancement within the customer service department and ongoing training.
Work environment and culture
Modivcare values its team members and promotes a supportive work environment with a focus on service excellence.
Company information
Modivcare is dedicated to providing innovative healthcare solutions, with a commitment to improving patient outcomes and enhancing the healthcare experience.
Team overview
The team consists of optimistic individuals committed to high-quality service, working collaboratively to support members' needs.
Job location and travel
This position is remote but requires candidates to live in Virginia.
Application process
Interested candidates should apply promptly as positions are posted for a minimum of 5 days and may remain open for up to 45 days.
Unique job features
Unique aspects of this position include the opportunity to work from home and the structured support provided through training and protocols.
Company overview
Modivcare is a leading provider of integrated supportive care solutions, primarily focusing on non-emergency medical transportation (NEMT), personal care, and remote patient monitoring. They generate revenue by contracting with government agencies, managed care organizations, and healthcare providers to offer essential services that improve patient access to care and health outcomes. Founded in 1986, Modivcare has evolved through strategic acquisitions and partnerships, positioning itself as a key player in the healthcare services industry.
How to land this job
Position your resume to highlight your customer service experience, emphasizing any contact center experience and your ability to handle high call volumes, as these are crucial for the Customer Service Representative role at Modivcare.
Focus on showcasing your strong organizational, written, and verbal communication skills, as well as your proficiency in Microsoft Office Suite, which are key attributes for success in this position.
Apply through multiple platforms, including Modivcare's corporate site and LinkedIn, to maximize your visibility and increase your chances of landing an interview.
Connect with current employees in the customer service division at Modivcare on LinkedIn to learn more about the role and express your interest. Ice breakers could include asking about their experiences working at Modivcare or inquiring about their favorite aspect of the company culture.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'call volume,' and 'documentation,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the Customer Service Representative position at Modivcare.
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